Executive Events Lead - 7-Star VIP Service

JLL; Belper CP; On-site; GBP 24,000 - 34,000; Full time

Job description

40 Hours - (Monday-Friday)

Location: Duffield Bank House, Derby DE56

Executive Events Host

We are looking for an Executive Events Host to lead our Executive Services team at Duffield Bank House, a 16th Century property on the bank of the River Derwent. The role involves driving and maintaining 7-star service standards, supporting senior Rolls‑Royce executives and their customers for conferences, formal dinner, garden BBQs and overnight stays.

Key Responsibilities

• Lead the Executive Services team under the Executive Host Manager.
• Supervise facility operations, including maintenance, conference facilities, security procedures and health and safety.
• Ensure high standards of cleaning, catering and maintenance, escalating issues as required.
• Manage bookings and logistics for customer visits using Microsoft applications.
• Maintain AV/IT systems operational daily.
• Act as Duty Manager, ensuring overall safety, operational management and high service standards.
• Support emergency procedures and run on‑the‑job training sessions for the wider team.
• Record and track customer preferences for future visits.
• Develop and implement service improvements and innovations to enhance guest satisfaction.
• Maintain a high standard of customer empathy, discretion, and 7-star service for high‑profile guests.

Person Specification

• Extensive hospitality and/or customer service experience.
• Customer‑centric service style, putting the customer first.
• Ideally previous management or supervisory experience.
• Ability to remain calm under pressure.
• Effective communication skills with colleagues and customers.
• Cultural awareness and organisational skills.
• Problem‑solving ability with strong attention to detail.
• Knowledge and operational experience with Microsoft Office Software.
• Desire to continually improve, adapt and self‑develop.