Executive Business Support Officer

Waythrough; North East; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days’ annual leave, rising to 32

Pension scheme with employer contrib.

Life assurance (3× salary)

Enhanced sick pay

Birthday leave and extra days

Professional fee reimbursement

24/7 online GP access

Recognition and long service awards

Recommend a Friend bonus

Cycle to Work scheme

Job summary

Waythrough seeks an organised Executive Business Support Officer to join our Durham-based team. You will support the Executive Team and Board of Trustees, manage diaries, correspondence, and meetings, and prepare reports and presentations for governance activities.

This role requires discretion with confidential information, robust administrative skills, and the ability to coordinate travel, meetings and strategic workstreams within a hybrid working arrangement.

Qualifications

• Minimum NVQ Level 3 in Business Administration, or equivalent experience.
• Experience providing support to senior management at Executive Director and Board level.
• Experience supporting meetings and committees, including producing minutes.

Responsibilities

• Provide comprehensive business and administrative support to allocated Executive Directors.
• Manage complex diaries, coordinate appointments and meetings, and oversee executive correspondence.
• Prepare reports, presentations, and briefing papers for senior leaders and boards.
• Coordinate board and committee meetings, prepare papers, take minutes and track actions.
• Monitor expenses, maintain financial records and support budget planning.
• Handle sensitive information with discretion and support governance activities.

Skills

Microsoft 365

Education

NVQ Level 3 in Business Administration

Tools

Microsoft 365 applications

Job description

Location: Hybrid (Expectation to travel into office/meetings throughout)

Working Hours: 37 (Usual business hours 8.45-5.45 Mon-Thurs, 8.45-4.15 Fri. Flexible option available)

Contract Type: Permanent

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

We are looking for an organised, proactive and professional Executive Business Support Officer to join Waythrough’s Executive Business Support Team, based in Durham.

You will play a key role in supporting our Executive Team and Board of Trustees, helping senior leaders manage priorities, coordinate activities and deliver organisational objectives. Working closely with one or more Executive Directors, you will provide high-quality administrative, operational and strategic support, including diary management, correspondence, meeting coordination and the preparation of reports and presentations.

This is a varied and rewarding role where you will build relationships with senior stakeholders, handle confidential information and help ensure the smooth running of executive and governance activities.

Hours can be flexible, and the salary offered will be dependent on experience, within the advertised salary band of £25,877.80–£34,240 per annum.

Key Duties

• Provide comprehensive business and administrative support to allocated Executive Directors, helping manage priorities and deliver key objectives.
• Manage complex diaries, coordinate appointments and meetings, and oversee executive correspondence and inboxes.
• Prepare reports, presentations, briefing papers and other documentation for senior leaders, Board meetings and committees.
• Coordinate Board and committee meetings, executive leadership meetings and other corporate events, including preparing papers, taking minutes and tracking actions.
• Build and maintain effective relationships with internal teams, Board members and external stakeholders.
• Coordinate business travel arrangements, accommodation, itineraries and associated expenditure.
• Support strategic projects and workstreams, monitoring progress, coordinating activities and ensuring deadlines are met.
• Monitor expenses, maintain accurate financial records and support budget planning.
• Handle sensitive and confidential information with discretion, maintaining high standards of professionalism and governance.
• Provide cover and additional support to the wider Executive Business Support Team and the PA to the Chief Executive when required.

About You

You will be a highly organised and dependable individual who can manage competing priorities, work proactively and provide excellent support to senior leaders. You will have strong communication and relationship-building skills, with the confidence to work with a range of stakeholders and handle sensitive information professionally.

You will also have:

• A minimum NVQ Level 3 in Business Administration, a relevant subject, or equivalent experience.
• Experience providing support to senior management at Executive Director and Board level.
• Experience supporting meetings and committees, including preparing documentation and producing accurate minutes.
• Good working knowledge of Microsoft 365 applications.
• Excellent organisational skills, with the ability to manage multiple deadlines and competing demands.
• Strong written and verbal communication skills, with a commitment to delivering excellent customer service.
• The ability to exercise discretion, maintain confidentiality and use sound judgement when dealing with sensitive matters.

Above all, you will share Waythrough’s values of Kindness, Courage and Respect, and be committed to helping our senior leadership team work effectively to achieve positive organisational outcomes.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]