Executive Assistant to the CEO and Operations Director

Your Chapter; Heald Green; On-site; GBP 28,000 - 36,000; Full time

Job summary

Your Chapter is seeking an exceptional Executive Assistant to join the CEO and Operations Director, providing high level support and ensuring the day-to-day demands of a fast-moving organisation are managed effectively.

This is a 12-month maternity cover starting 1 November 2026, with potential extension. You will manage the CEO's diary, prepare meeting packs, minutes, reports, travel arrangements and expenses, and help coordinate senior meetings while upholding confidentiality and discretion.

Qualifications

• Previous experience as an Executive Assistant, Personal Assistant or in a similar senior administrative role.
• Experience supporting senior executives or directors.
• Exceptional organisational and diary-management skills.
• The ability to manage multiple priorities and changing deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Confidence communicating with people at all levels of an organisation.
• Excellent minute-taking and document preparation skills.

Responsibilities

• Managing and coordinating the CEO's diary, appointments and meetings.
• Holding regular priority meetings with the CEO to review commitments, actions and upcoming deadlines.
• Supporting the management and prioritisation of emails and correspondence.
• Acting as a professional and confident gatekeeper for the CEO.
• Coordinating Senior Management, Executive, Quality Assurance and other senior-level meetings.
• Preparing agendas, meeting packs, reports and supporting documentation.
• Attending meetings and producing accurate minutes, actions and follow-up points.
• Supporting the preparation of Executive reports, presentations, business information and weekly Chairman reporting.
• Preparing professional correspondence, documents, spreadsheets and presentations.
• Arranging travel and accommodation for the CEO and Operations Director.
• Managing and submitting expenses.
• Supporting company events, meetings and other business activities.
• Helping to ensure effective communication between the CEO, Operations Director, senior managers and wider teams.
• Researching and managing incoming issues, including confidential and sensitive matters.
• Providing administrative and project support to the Operations Director.
• Taking ownership of ad hoc projects and assignments.

Skills

Diary management

Executive support

Gatekeeper

Minute taking

Meeting coordination

Travel arrangements

Microsoft Office

Teams

Tools

Microsoft Office

Teams

Job description

Executive Assistant to the CEO and Operations Director

Executive Assistant to the CEO & Operations Director

12-Month Maternity Cover – with potential to extend

Start Date: 1st November 2026
Contract: Fixed Term – 12 months, with the possibility of extension
Reporting to: Chief Executive Officer

Ready for your next Chapter?

We are looking for an exceptional Executive Assistant to join Your Chapter and provide high-level support to our CEO and Operations Director.

This is a key role at the heart of our organisation. You will work closely with senior leaders, helping them stay organised, focused and ahead of their priorities while ensuring the day-to-day demands of a busy and fast-moving organisation are managed effectively.

Initially offered as 12-month maternity cover from 1 November 2026, there may be an opportunity for the contract to be extended.

If you are highly organised, confident working with senior leaders, comfortable handling confidential information and naturally think two steps ahead, we would love to hear from you.

The Role

As Executive Assistant, your primary responsibility will be to maximise the effectiveness of the CEO's time while also providing executive and administrative support to the Operations Director.

This isn't simply a diary-management role. We are looking for someone who can understand priorities, anticipate what is needed, follow things through and confidently manage competing demands.

Confidentiality is fundamental to this role. You will be trusted with highly sensitive information and must demonstrate absolute discretion, integrity and sound judgement at all times.

Your responsibilities will include:

• Managing and coordinating the CEO's diary, appointments and meetings.
• Holding regular priority meetings with the CEO to review commitments, actions and upcoming deadlines.
• Supporting the management and prioritisation of emails and correspondence.
• Acting as a professional and confident gatekeeper for the CEO.
• Coordinating Senior Management, Executive, Quality Assurance and other senior-level meetings.
• Preparing agendas, meeting packs, reports and supporting documentation.
• Attending meetings and producing accurate minutes, actions and follow-up points.
• Supporting the preparation of Executive reports, presentations, business information and weekly Chairman reporting.
• Preparing professional correspondence, documents, spreadsheets and presentations.
• Arranging travel and accommodation for the CEO and Operations Director.
• Managing and submitting expenses.
• Supporting company events, meetings and other business activities.
• Helping to ensure effective communication between the CEO, Operations Director, senior managers and wider teams.
• Researching and managing incoming issues, including confidential and sensitive matters.
• Providing administrative and project support to the Operations Director.
• Taking ownership of ad hoc projects and assignments.

About You

We are looking for someone who is professional, organised and dependable, but also confident enough to use their own judgement.

You'll be someone who enjoys making things happen behind the scenes and takes satisfaction from ensuring senior leaders are properly prepared and able to focus on the things that matter most.

You will ideally have:

• Previous experience as an Executive Assistant, Personal Assistant or in a similar senior administrative role.
• Experience supporting senior executives or directors.
• Exceptional organisational and diary-management skills.
• The ability to manage multiple priorities and changing deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Confidence communicating with people at all levels of an organisation.
• Excellent minute-taking and document preparation skills.
• Strong Microsoft Office and Teams skills.
• Confidence using digital tools and technology to improve efficiency.
• A proactive approach – spotting what needs doing rather than waiting to be asked.
• Excellent judgement and discretion when dealing with confidential or sensitive information.

Most importantly, you will be someone the CEO and Operations Director can trust and rely upon – organised, calm, professional and always one step ahead.

Why Your Chapter?

Your Chapter provides specialist residential care and education for children and young people.

Our work is fast-paced, challenging and incredibly important, and our central support teams play a vital role in enabling our operational services and senior leaders to deliver the best possible outcomes.

This is an excellent opportunity to work closely with the senior leadership of a growing organisation and gain exposure to a broad range of strategic, operational and business activities.

Ready for your next Chapter?

If you are an experienced Executive Assistant who thrives in a busy environment, enjoys responsibility and wants a role where you can genuinely make a difference, we'd love to hear from you.