Executive Assistant & Office Admin – Member Services

Police Federation of England and Wales; Whiteley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A law enforcement staff association in Whiteley is seeking an experienced PA/Secretary to assist in the efficient running of the Hampshire Branch Office. This role emphasizes outstanding customer service for members and entails providing secretarial and administrative support. The ideal candidate will have excellent organizational, communication, and interpersonal skills, along with a proactive approach to improve departmental processes. Benefits include a competitive salary and various employee support programs.

Benefits

Competitive salary

Life assurance

Private healthcare

Enhanced pension contribution

Enhanced leave

Employee assistance program

26 days holiday (increasing with service)

Mental health clinics

Support for continuous professional development

Employee discounts

Responsibilities

• Assist in the running of the Hampshire Branch Board Office with a focus on customer service.
• Provide secretarial and administrative support to the Branch Secretary and Chair.
• Act as the first point of contact for members in difficult situations.
• Maintain a recording system for documents and correspondence.
• Manage enquiries from Federation Representatives.
• Reconcile Case Management System and liaise with payroll and pensions services.
• Administer holiday cottage scheme and its website.
• Manage the Hampshire Police Federation website.
• Oversee Group Insurance Scheme administration.
• Handle new recruits' paperwork and minute taking.
• Maintain office including IT and phone systems.
• Ensure understanding of police regulations and internal policies.
• Oversee Police Federation Welfare van operations.
• Administer welfare cottage applications.
• Coordinate marketing emails and social media posts.
• Support Federation events like Force Families Day.
• Coordinate annual Federation dinner.

Skills

Experience working as a PA or secretary (or similar)

Excellent organisational skills

Good knowledge of MS office suite

Ability to work with little intervention

Experience under pressure with clear note taking abilities

Proactive, seeking to improve

Maintain confidentiality and integrity

Excellent interpersonal and communication skills

Customer Service focus with strong empathy

Tools

MS Office Suite

Outlook

PowerPoint

Excel

Job description

A law enforcement staff association in Whiteley is seeking an experienced PA/Secretary to assist in the efficient running of the Hampshire Branch Office. This role emphasizes outstanding customer service for members and entails providing secretarial and administrative support. The ideal candidate will have excellent organizational, communication, and interpersonal skills, along with a proactive approach to improve departmental processes. Benefits include a competitive salary and various employee support programs.