Executive Assistant

Merlin Entertainments Group; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading entertainment company as an Executive Assistant, where you'll manage complex schedules, travel arrangements, and provide operational support. This role offers a hybrid work environment and a competitive salary, alongside a range of exciting benefits including a Merlin Magic Pass for free admission to attractions worldwide.

Benefits

Pension

Life Assurance

Discretionary company bonus

28/33 days' holiday including bank holidays

Merlin Magic Pass for free admission

Enjoy the Ride pass for unlimited entry

25% discount in retail shops and restaurants

40% discount on LEGO

Qualifications

• Experience supporting an Executive in a fast-paced environment.
• Strong organizational and administration skills.
• Ability to manage complex international travel arrangements.

Responsibilities

• Manage complex calendars and schedule meetings.
• Organize travel plans and submit expenses.
• Support events and onboard new joiners.

Skills

Planning

Organization

Communication

Interpersonal Skills

Tools

Microsoft Office

Job description

What you'll bring to the team

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Executive Assistant to join our Corporate department on a permanent basis. The role will be based at our London office, with a hybrid element for those looking for more flexibility

Responsibilities:

Executive & Diary Management

• Efficiently manage complex calendars, ensuring optimal use of time and seamless scheduling across time zones.

• Arrange and coordinate meetings, acting as a gatekeeper to prioritise the Exec’s availability and workload.

• Prepare and circulate materials for internal and external meetings to ensure smooth execution.

Travel & Expense Management

• Organise realistic, policy-compliant travel plans, including Vialto visa setup and logistics optimisation.

• Submit accurate travel expenses on time, liaising with Finance to resolve issues.

• Process purchase orders swiftly, ensuring correct approvals and smooth progression.

Ad-Hoc & Operational Support

• Plan and support events for clients and internal teams.

• Onboard new joiners for a smooth start and support company-wide meetings and initiatives.

• Maintain office procedures, deliver excellent internal/external service, and assist with fundraising and charity efforts

Qualifications & Experience

• Experience in supporting an Executive and/or senior management in a similar busy and fast paced, high volume environment.
• Strong planning, organisation, and administration skills; highly organised and attention to detail.
• Experience in managing complex international travel arrangements.
• Excellent working knowledge of Microsoft office with Excel, Outlook, Word and PowerPoint.
• Excellent organisational skills (prioritising, diary management, record keeping, follow ups).
• Must be able to meet tight deadlines, manage conflicting priorities, effectively multi-task and work well under pressure in a fast paced, changing environment.
• Sound interpersonal skills with the ability to build and maintain relationships with stakeholders.
• Excellent communication skills both written and verbal including a good command of the English language.
• Ability to process sensitive and complex material, analyse and filter information into a presentable and logical format, whilst maintaining confidence.
• Proven ability to work independently and exercise good judgement in decision making.
• Ability to quickly build rapport with both internal and external stakeholders.
• A pro-active, self-starting approach.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28/33 days’ holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more!

Pay Range

Competitive