Examinations Operations Leader - Online Assessments

EDClass Ltd; Dinnington; On-site; GBP 31,000 - 42,000; Full time

Job summary

EDExams is seeking an Operations and Examinations Manager to own the end-to-end examination lifecycle, ensure JCQ compliance, oversee proctoring, and drive the new platform for client-facing operations. Based in Dinnington, Sheffield, this full-time role reports to the Senior Leadership Team and offers a salary of £36,500 plus growth bonus.

You will coordinate platform deployment, manage SLAs, support clients, and lead a team of invigilators across online examinations, mocks, and high-stakes

Responsibilities

• Hold single-point operational accountability for the end-to-end examination, diagnostic, and mock assessment lifecycle across all client accounts on our brand-new platform.
• Oversee the complete operational handover from EDClass's instructional cohorts to EDExams' live assessment environments, taking full ownership of finalising the qualification cycle for Functional Skills and GCSE learners.
• Consult with clients to capture assessment specifications and individual access arrangement requirements, translating them into configured sessions on the platform.
• Serve as the operational bridge as the new platform shifts to a more client-facing model, onboarding client administrators and driving adoption of self-service management tools.
• Manage client contracts and Service Level Agreements (SLAs), acting as the trusted operational liaison for client leads, assessment heads, and centre administrators.
• Establish and drive the annual online examination cycle, setting operational service standards, delivery milestones, and measurable KPIs.
• Provide regular compliance, audit, and performance assurance reports to the Compliance Manager and Senior Leadership Team (SLT).
• Lead, coordinate, and participate in active online proctoring across high-stakes exam sessions, ensuring constant vigilance and integrity.
• Line-manage, mentor, and schedule our core and sessional team of remote online invigilators and live proctors across early morning, evening, and weekend shifts.
• Ensure invigilators maintain a calm, discreet, yet authoritative virtual presence across concurrent online testing rooms to deter malpractice without intimidating candidates.
• Perform continuous quality checks, audit recorded exam sessions, and evaluate real-time intervention practices.

Job description

EDExams is seeking an Operations and Examinations Manager to own the end-to-end examination lifecycle, ensure JCQ compliance, oversee proctoring, and drive the new platform for client-facing operations. Based in Dinnington, Sheffield, this full-time role reports to the Senior Leadership Team and offers a salary of £36,500 plus growth bonus.

You will coordinate platform deployment, manage SLAs, support clients, and lead a team of invigilators across online examinations, mocks, and high-stakes