Ex-Professional Athletes

Alternance Amazon; United Kingdom; Híbrido; GBP 45.000 - 70.000; Jornada completa

Descripción de la vacante

Amazon UK Services Ltd. is seeking an experienced Operations Manager to lead a Fulfilment Centre shift. You will own safety culture, uphold quality, and drive performance across day and night shifts within a fast-paced environment.

You will analyse shift data, implement improvements, mentor new managers, and collaborate with senior leaders to standardise practices. The role demands hands-on leadership at scale and a commitment to delivering exceptional customer service.

Formación

• Experience in people management.
• Experience communicating clearly with leadership, stakeholders and cross-functional teams.
• Experience using data to influence business decisions.
• Experience in English-language communication skills, both written and verbal.
• Bachelor's degree, or Advanced degree, or equivalent experience.

Responsabilidades

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity at a consistently high level.
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility.
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Work collaboratively with management-level colleagues to standardise shift practices.

Conocimientos

People mgmt

Data-driven decisions

Cross-functional collab

English comms

Educación

Bachelor's/Advanced degree

Herramientas

MS Office

Descripción del empleo

Job ID: 10594414 | Amazon UK Services Ltd.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. This role will include both day and night shifts.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions

Basic Qualifications

• Experience in people management
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience using data to influence business decisions
• Experience in English-language communication skills, both written and verbal
• Bachelor's degree, or Advanced degree, or equivalent experience

Preferred Qualifications

• Bachelor's degree, or a Master's degree and experience working for Amazon or any Amazon subsidiary or affiliate
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.