Area Manager, Customer Fulfillment

Amazon Inc.; Peterborough; On-site; GBP 42,000 - 70,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead site operations, drive safety culture, and deliver high-quality productivity improvements. You will manage teams, oversee process changes, and collaborate with senior leaders to standardize shift practices across the site.

The role focuses on operational excellence, data-driven decision making, and continual process improvements to meet customer demand and service levels.

Qualifications

• Advanced degree or Bachelor's degree.
• Experience managing people.
• Experience communicating with a wide range of stakeholders, including leadership.
• Experience using data to influence business decisions.
• Experience in English-language communication skills.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes and improve service quality.
• Analyse shift performance and implement actions to improve operational excellence.
• Collaborate with management to standardize shift practices.

Skills

People management

Data-driven decisions

Stakeholder communication

Operational excellence

Process improvement

Education

Bachelor's degree

Advanced degree

Tools

Lean

Six Sigma

Kaizen

Job description

Job ID: 10600869 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• Advanced degree, or Bachelor's degree
• Experience managing people
• Experience communicating with a wide range of stakeholders, including your peers and leadership
• Experience using data to influence business decisions
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• Knowledge of Lean, Six Sigma and Kaizen techniques

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.