Events & Tours Lead — Exceptional Visitor Experience

Motorsport Network, LLC; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Pension scheme

On-site gym

Free daily food allowance

Job summary

Red Bull Technology Group invites an Events & Tours Executive to plan, coordinate and deliver internal, partner and external events, and factory tours at the Red Bull Technology Campus. The role works with Senior Managers to manage enquiries, bookings, site visits and logistics to ensure a professional visitor experience.

You will host tours, handle quotations and documentation, coordinate advertising and marketing activity, and maintain accurate records while representing the brand at industry

Qualifications

• Experience in events, hospitality, marketing or a customer-facing environment.
• Excellent communication, interpersonal and customer service skills.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• High level of accuracy and attention to detail.
• Experience managing enquiries, bookings, diaries and administration.
• Ability to build and maintain effective stakeholder relationships.
• Strong IT skills and proficiency in Microsoft Office and business systems.
• Ability to work under pressure while maintaining high standards of service delivery.
• Confident presenting to and hosting guests, clients and stakeholders.

Responsibilities

• Manage and deliver factory events and tours, ensuring an exceptional visitor and client experience from initial enquiry through to successful delivery.
• Handle event and tour enquiries, bookings, site visits and client communications, providing a seamless and professional customer journey at every stage.
• Plan, coordinate and deliver internal, partner and external events of varying scale and complexity, working closely with internal departments and external suppliers to ensure flawless execution.
• Host factory tours and maintain tour routes, visitor information and presentation content, ensuring all materials are accurate, engaging and aligned with brand standards.
• Represent the business at industry events, exhibitions, networking opportunities and Formula One Grand Prix events, acting as a knowledgeable ambassador for the Team, promoting the venue, strengthening commercial relationships and delivering exceptional guest experiences through a strong understanding of Formula 1 and the Team's activities.
• Build and maintain strong relationships with venue finders, clients, partners, suppliers and internal stakeholders to support commercial objectives and enhance customer satisfaction.
• Prepare quotations, proposals, contracts and booking documentation, and process booking forms, purchase orders and invoices in line with company procedures.
• Coordinate social and magazine advertising activity, supporting wider marketing initiatives, website and intranet content, client communications and Eloqua campaigns in line with brand guidelines.
• Manage venue diaries, event administration, records and reporting, ensuring all information is accurate, up to date and readily accessible.
• Monitor event logs, contractual commitments and complimentary allocations, ensuring compliance, accuracy and effective record keeping.
• Maintain accurate stocktake records and inventory logs to support operational requirements.
• Ensure consistently high standards are maintained across all client, guest and stakeholder touchpoints, safeguarding the reputation of the business and delivering a professional and memorable experience.

Skills

Excellent communication

Customer service

Organisational skills

Stakeholder management

Attention to detail

Enquiries & bookings administration

Stakeholder relationships

IT skills (Microsoft Office)

Working under pressure

Hosting and presenting guests

Tools

Microsoft Office

Job description

Red Bull Technology Group invites an Events & Tours Executive to plan, coordinate and deliver internal, partner and external events, and factory tours at the Red Bull Technology Campus. The role works with Senior Managers to manage enquiries, bookings, site visits and logistics to ensure a professional visitor experience.

You will host tours, handle quotations and documentation, coordinate advertising and marketing activity, and maintain accurate records while representing the brand at industry