Events Supervisor

Bacardi; Laverstoke; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks an Events Supervisor to join their dynamic team. This role is pivotal in coordinating a variety of events, ensuring exceptional customer experiences while driving sales and operational excellence. You will collaborate closely with the Business Development team and the Experiential Manager to create innovative event strategies that resonate with visitors. If you are passionate about hospitality and eager to contribute to a vibrant events calendar, this opportunity is perfect for you. Join a company that values creativity, teamwork, and a commitment to delivering memorable experiences.

Qualifications

• Exceptional customer service skills and ability to work under pressure.
• Proficient in Microsoft Office and EPOS systems.

Responsibilities

• Coordinate and plan events, ensuring all details are managed effectively.
• Develop new event ideas to drive business and revenue.
• Manage on-site staff and contractors during events.

Skills

Public Speaking

Customer Service

Organizational Skills

Microsoft Office Proficiency

EPOS Systems

Education

Experience in Hospitality or Events Management

Job description

[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]

About The Role

WHAT DOES AN EVENTS SUPERVISOR DO?

The Events Supervisor is an integral part of the Events Team. Key focus of this role is the coordination of a full range of ad-hoc and scheduled events within a customer-facing and retail business. This includes working with our Business Development team to drive sales, building strategies with the Experiential Manager, following up on leads, actively selling the Distillery, and developing our seasonal events calendar.

You will also collaborate with the Duty Manager team to deliver the operational side of all Events, including flexible working hours over weekends and evenings when required.

About You

You should be passionate about delivering exceptional customer service, a team player adaptable to visitor needs, with exceptional organizational and sales skills to share your passion for our products.

ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?

• Do you dare to be different?
• Are you willing to question, challenge, and innovate?
• Can you work collaboratively and inspire others?
• Are you ready to make your mark?

Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry flourishes, we strive to follow his legacy and delight our demanding consumers. That’s where you come in!

Key Accountabilities and Responsibilities

Event Coordination

• Support the execution of event business plans under the direction of the Experiential Manager, contributing to strategies for the Brand Home.
• Organize and plan events, including calendar entries, staffing, external suppliers, permits, and event details.
• Monitor budgets once finalized.
• Coordinate with management, Brand Home, and Operations teams for seamless event execution.
• Ensure effective staffing using distillery and agency staff.
• Respond efficiently to event inquiries, convert leads into bookings, manage contracts, and reconcile payments.
• Source and contract event agencies and suppliers.
• Resolve client or guest issues calmly and positively.
• Ensure setup complies with client requirements and safety standards.
• Coordinate with catering partners to ensure quality and standards.
• Supervise events or ensure proper supervision in your absence.
• Book and liaise with external suppliers, ensuring all documentation and safety regulations are met.
• Maintain food hygiene and HACCP compliance, and prepare confirmation packs and itineraries.
• Create running orders and checklists for larger events.
• Greet guests and communicate last-minute changes.
• Monitor service levels and feedback to ensure quality standards.
• Manage event inventory.

Sales

• Develop new event ideas to drive business and revenue.
• Assist with ad-hoc sales activities.
• Create promotional materials.
• Build into sales strategies with management.
• Follow up on leads, actively sell the venue, and seek to improve conversion rates.

Administration

• Update event management systems and CRM.
• Manage costs and process payments.
• Input and report event data.
• Contribute to quarterly meetings.
• Monitor feedback systems.
• Send confirmation packs and support marketing efforts.

Staff Coordination

• Coordinate with department managers to organize event staff.
• Manage on-site staff, contractors, and agencies during events.

General Duties

• Contribute to site development and capital expenditure projects.
• Represent the Brand at trade, sponsorship, and community events.
• Support site marketing strategies with an event focus.
• Be a key holder and Duty Manager, providing out-of-hours coverage.
• Assist colleagues with event organization and operation.
• Build and maintain stakeholder relationships.
• Maintain professional appearance and presentation.
• Perform other duties as required.
• Work flexible hours, including evenings, weekends, and holidays.

Skills

• Confident in public speaking.
• Experience in a busy, physically demanding role.
• Exceptional customer service skills under pressure.
• Ability to develop and share product knowledge.
• Excellent organizational skills.
• Proficiency in Microsoft Office and EPOS systems.

Personal Qualities

• Fluent in English.
• Excellent interpersonal skills.
• Team player.
• Attention to detail and high standards.
• Proactive and self-motivated.

Other

• Passionate about our brand and interested in growth within hospitality or spirits industry.

Leadership Agility

At Bacardi, we value attributes that promote our culture of Fearless, Family, and Founder. These include:

• Belonging
• Self-awareness
• People agility
• Results agility
• Mental agility
• Change agility

We promote diversity and equal opportunity. Our environment is inclusive and fair, respecting all legally protected characteristics.