Events & Restaurant Host

Accorhotel; Cambourne; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free Gym

Free hotel nights

Discounts in Accor restaurants

Discounted hotel rates worldwide

Career development programs

Complimentary meals on duty

Pension scheme

Job summary

AccorInvest UK operations through Novotel Cambourne seeks an Events & Restaurant Host to deliver outstanding guest experiences for meetings, conferences, private functions, and banqueting events. You will also support restaurant service when required, greeting guests and maintaining smooth flow during service periods.

Based in Cambourne, the role requires coordinating with kitchen, reception, and events teams to meet client specifications while upholding health, safety, and brand standards

Qualifications

• Experience in hosting events and assisting with catering operations.
• Excellent guest service and communication skills.
• Ability to coordinate with multiple departments to deliver events.

Responsibilities

• Check event and conference rooms according to event specifications and hotel standards.
• Welcome event organisers, delegates, and guests, ensuring a professional and friendly first impression.
• Liaise with clients throughout events to ensure requirements are met and expectations exceeded.
• Set up and replenish refreshments, buffet stations, and break-out areas.
• Coordinate with kitchen, bar, housekeeping, maintenance, and reception teams to ensure smooth event delivery.
• Monitor event schedules and ensure timely room turnover and event transitions.
• Assist with audio-visual equipment setup and basic troubleshooting where required.
• Support the delivery of private functions, corporate meetings, conferences, and banqueting events.
• Handle guest requests, complaints, and queries promptly and professionally.
• Maintain event spaces to the highest standards of cleanliness, presentation, and safety.
• Ensure compliance with health and safety, food hygiene, and licensing regulations.
• Assist the Event Manager in responding enquiries
• Greet and seat restaurant guests in a warm and welcoming manner during breakfast service.
• Manage guest flow during service periods.

Job description

Job Summary

We are seeking a professional, energetic, and customer-focused Events & Restaurant Host to join the team at Novotel. The primary focus of this role is supporting the successful delivery of meetings, conferences, private functions, and banqueting events while ensuring exceptional guest experiences. The role also includes hosting and supporting restaurant operations when required.

The Events & Restaurant Host acts as a key point of contact for guests, event organisers, and internal departments to ensure seamless event execution and high service standards in line with Novotel and Accor brand expectations.

Key Responsibilities

Events

• Check event and conference rooms according to event specifications and hotel standards.
• Welcome event organisers, delegates, and guests, ensuring a professional and friendly first impression.
• Liaise with clients throughout events to ensure requirements are met and expectations exceeded.
• Set up and replenish refreshments, buffet stations, and break-out areas.
• Coordinate with kitchen, bar, housekeeping, maintenance, and reception teams to ensure smooth event delivery.
• Monitor event schedules and ensure timely room turnover and event transitions.
• Assist with audio-visual equipment setup and basic troubleshooting where required.
• Support the delivery of private functions, corporate meetings, conferences, and banqueting events.
• Handle guest requests, complaints, and queries promptly and professionally.
• Maintain event spaces to the highest standards of cleanliness, presentation, and safety.
• Ensure compliance with health and safety, food hygiene, and licensing regulations.
• Assist the Event Manager in responding enquiries

Restaurant Hosting (If no events in house)

• Greet and seat restaurant guests in a warm and welcoming manner during breakfast service.
• Manage guest flow during service periods.

Benefits

• £13.45 per hour
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Great work environment and colleagues
• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Special staff rate at our hotels
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.