Events Operations Manager

Green & Fortune Ltd.; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Health checks

Life Assurance

Sick Pay

Staff Discounts

Holiday Allowance

Volunteer Day

Discounts on retail

Cycle to Work Scheme

Refer a Friend Scheme

Learning & Development

G&F Support Scheme

EAP

Job summary

Green & Fortune Ltd. is seeking an Events Operations Manager to lead the delivery of meetings and events across London, ensuring seamless setups, service and post-event resets. You will manage the events team, coordinate with casual staff, and uphold our service standards in a fast-paced environment.

You’ll bring hands-on leadership, strong operational and commercial awareness, and excellent communication to ensure every event runs smoothly from setup to final service.

Qualifications

• Proven experience delivering meetings, events or hospitality operations.
• Hands-on leadership style, able to brief and motivate teams.
• Operational and commercial awareness, experience supporting rotas and labour planning, stock control.
• Excellent communication and organisational skills.
• Strong eye for detail and commitment to service standards.

Responsibilities

• Take ownership of day-to-day delivery of meetings and events.
• Lead the events team and casual staff to ensure confidence and service standards.
• Bring every event brief to life and anticipate guest and client needs.
• Balance exceptional event delivery with budgets and commercial expectations.
• Collaborate with Head of Events Operations, kitchen and wider teams to coordinate catering numbers and timings.

Skills

Event operations

Team leadership

Budget management

Client relations

Organisational skills

Job description

We are looking for a passionate Events Operations Manager who thrives on delivering seamless events, exceptional service and bringing teams together.

Green & Fortune offers high-quality hospitality experiences across London, with Alix Partners, on Millennium Bridge, offering hospitality catering, bespoke events, and scenic views of London skyline and Thames.

At Green and Fortune, we take pride of the connections we make through the moments and memories we create.

What makes you the Events Operations Manager?

Operations. Take ownership of the day-to-day delivery of meetings and events, ensuring setups, service and post-event resets run smoothly, accurately and on time.

People. Lead from the front, briefing and supervising the events team and casual staff to ensure everyone is confident, prepared and delivering to our service standards.

Event & Guest Experience. Bring every event brief to life, anticipating guest and client needs and ensuring a seamless experience from setup through to final service.

Commercial Performance. Support labour planning, stock control and operational efficiency, balancing exceptional event delivery with budgets and commercial expectations.

Collaboration. Work closely with the Head of Events Operations, kitchen and wider teams to coordinate catering numbers, timings, service requirements and client expectations.

What you’ll bring as Events Operations Manager?

• Proven experience delivering meetings, events or hospitality operations, with the confidence to lead small to mid-scale events and coordinate service in a busy environment.
• A hands-on leadership style, able to brief and motivate teams, lead by example and remain calm and solutions-focused during busy or high-profile events.
• Strong operational and commercial awareness, with experience supporting rotas and labour planning, stock control and the efficient use of resources.
• Excellent communication and organisational skills, with the ability to interpret event briefs, coordinate across departments and build positive relationships with clients and guests.
• A strong eye for detail and commitment to service standards, ensuring every setup and event is delivered safely, professionally and consistently.

Makers’ benefits

• Aviva DigiCare+ – Health checks, mental health & nutrition support, GP consultations, second medical opinions, legal & bereavement assistance, fitness programmes
• Life Assurance – 2x your annual salary
• Company Sick Pay – Up to 5 days after 1 year of service
• Staff Discounts – 50% off in our restaurant and 25% off at our cafés
• Holiday Allowance – Up to 33 days with length of service (an extra 3 days after 3 years and an additional 2 days after 5 years)
• Volunteer Day – One paid day off each year to support a community or charity of your choice
• Hospitality Essentials – Benefit Hub – Discounts on retail, groceries, gyms, and more
• Cycle to Work Scheme
• Refer a Friend Scheme
• Learning & Development – Access to our portal and further education through apprenticeship programmes
• G&F Support Scheme
• Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)

The Story of Our Makers

Since 2008, our Makers have been creating exceptional hospitality across London's restaurants, cafés, bars, workplaces and event venues. From chefs and bartenders to event professionals and front-of-house teams, we're united by a passion for great food, genuine service and creating experiences people remember.

Nearly 20 years on, that spirit still defines who we are: independent, hands-on, and committed to doing hospitality differently.

Committed to diversity, equality, and inclusivity, we encourage applications from individuals of all backgrounds. Please contact our People team at [e-mail] should any adjustments be necessary throughout the recruitment process.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.