Restaurant General Manager

Green & Fortune; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Aviva DigiCare+

Life Assurance

Company Sick Pay

Staff Discounts

Holiday Allowance

Volunteer Day

Hospitality Essentials - Benefit Hub

Cycle to Work Scheme

Refer a Friend Scheme

Learning & Development

G&F Support Scheme

Hospitality Action

Job summary

Green & Fortune is seeking a Restaurant General Manager to lead the opening of Clerks House, London Museum’s new all-day dining venue in Smithfield. You will shape the concept from day one, delivering seasonal menus, warm hospitality, and memorable guest experiences.

You will build and lead a high-performing team, manage reservations and staff performance, and collaborate with museum events to create a destination that resonates with locals and visitors alike.

Qualifications

• Proven experience leading a premium, high-volume restaurant with strong service standards.
• Hands-on leadership style, inspires team and stays calm during peak service.
• Experience managing reservations, labour, financial performance and guest satisfaction.

Responsibilities

• Operations: Lead day-to-day restaurant operation, set service standards and guest experience.
• People: Build, coach and inspire a high-performing team and culture of excellence.
• Food & Guest Experience: Champion seasonal produce and tell the story behind each dish to guests.
• Commercial Performance: Maximise revenue through operational excellence and guest loyalty.
• Collaboration: Work with bar, events and museum teams to deliver seamless experiences.

Skills

Premium restaurant leadership

Hands-on leadership

Financial & guest focus

Job description

Few hospitality roles offer the chance to create something from the very beginning. Be the Restaurant General Manager at London Museum, one of London's most significant cultural openings. The doors open on 28 November in the heart of historic Smithfield, bringing together thousands of years of London's history through world class events, experiences and hospitality.

At Green and Fortune, we take pride of the connections we make through the moments and memories we create.

We are looking for a Restaurant General Manager who loves bringing places to life. Someone who gets genuine satisfaction from seeing familiar faces return, remembers people's names and favourite dishes, and believes hospitality is about making every guest feel they belong.

This is far more than a restaurant management role. It's an opportunity to shape Clerks House from day one, creating a destination that becomes part of London's daily life. A place where seasonal food, warm hospitality and good company bring museum visitors, neighbours and friends together from morning through to evening.

Clerks House will be Smithfield’s new all-day dining room and bistro rooted in London’s culinary history. Located in the heart of Our Time on the General Market ground floor, the 140-cover restaurant will celebrate seasonal produce, craft and skill alongside the cultural influences that define London’s food scene. Serving breakfast, lunch, afternoon tea and dinner, alongside weekend brunch and Sunday roasts, the food is nostalgic without being dated. Comforting and thoughtful.

Celebrating the history of the market, menus will feature beef and lamb from Green & Fortune’s own farm and pies curated by Robin Gill. Guests can expect dishes such as ‘Mutton stew with barley, root vegetables and fresh herbs’ and a take on the traditional ‘Billingsgate sandwich’ - hand dived scallop, crispy smoked bacon, scallop roe butter.’ There will be a range of seasonal plant-based dishes, and smaller portions of main dishes for young visitors. A weekly changing selection of wines by the glass will showcase a cohesion of old and new world and skin-contact wines from small growers.

We're looking for a Restaurant General Manager who naturally builds relationships, leads from the floor and takes pride in creating a team that genuinely enjoys looking after people. Someone who is curious about great food and drink, loves sharing the stories behind our producers and menus and understands that the smallest moments of hospitality are often the ones guests remember most.

If you're excited by the idea of creating a restaurant that becomes a favourite London destination, we'd love to hear from you.

What makes you the Restaurant General Manager?

Operations. Lead the day-to-day restaurant operation, setting the standard for service, quality and guest experience.

People. Build, coach and inspire a high-performing team, creating a culture of excellence and continuous development.

Food and Guest Experience. Bring our menus to life by championing seasonal produce, sharing the story behind every dish, and creating meaningful connections between the kitchen and our guests.

Commercial Performance. Maximise commercial performance by combining operational excellence with memorable guest experiences that build loyalty, repeat business and a strong reputation.

Collaboration. Work collaboratively with the bar, events and wider museum teams to deliver seamless experiences.

What you’ll bring as Restaurant General Manager?

• Proven experience leading a premium, high-volume restaurant with a strong knowledge of service standards and the ability to confidently bring food and beverage stories to the table.
• A hands‑on leadership style, able to inspire your team and remain calm and decisive during busy service.
• Strong commercial and operational awareness, with experience managing reservations, labour, financial performance and guest satisfaction.

Makers’ Benefits

• Aviva DigiCare+ - Health checks, mental health & nutrition support, GP consultations, second medical opinions, legal & bereavement assistance, fitness programmes
• Life Assurance - 2x your annual salary
• Company Sick Pay - Up to 5 days after 1 year of service
• Staff Discounts - 50% off in our restaurant and 25% off at our cafés
• Holiday Allowance - Up to 33 days with length of service (an extra 3 days after 3 years and an additional 2 days after 5 years)
• Volunteer Day - One paid day off each year to support a community or charity of your choice
• Hospitality Essentials - Benefit Hub - Discounts on retail, groceries, gyms, and more
• Cycle to Work Scheme
• Refer a Friend Scheme
• Learning & Development - Access to our portal and further education through apprenticeship programmes
• G&F Support Scheme
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)

The Story of Our Makers

Since 2008, our Makers have been creating exceptional hospitality across London's restaurants, cafés, bars, workplaces and event venues. From chefs and bartenders to event professionals and front-of-house teams, we're united by a passion for great food, genuine service and creating experiences people remember.

Nearly 20 years on, that spirit still defines who we are: independent, hands‑on, and committed to doing hospitality differently.

Committed to diversity, equality, and inclusivity, we encourage applications from individuals of all backgrounds. Please contact our People team at [e-mail] should any adjustments be necessary throughout the recruitment process.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.