Events Operations Floor Manager - Banqueting

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury hotel in London is seeking an Events Operations Floor Manager for Banqueting. This pivotal role involves overseeing event setups, leading a dedicated team, and ensuring exemplary service standards to create memorable guest experiences. Ideal candidates will have prior experience in upscale hotel events and a strong passion for hospitality.

Benefits

Market-leading remuneration

Service charges and attractive benefits

Opportunity to work with a highly experienced team

Qualifications

• Previous experience leading a team in a 5* hotel environment.
• Good knowledge of food and beverage, with passion for events.
• Flexible and capable of working under pressure.

Responsibilities

• Oversee event setup and ensure service standards.
• Direct and lead the banquet service team.
• Establish and maintain positive guest interactions.

Skills

Team Leadership

Food and Beverage Knowledge

Event Coordination

Time Management

Organizational Skills

Communication

Adaptability

Job description

Events Operations Floor Manager - Banqueting

Business Unit: The Peninsula London

Location: London

The Peninsula London is pleased to announce we are seeking a Events Operations Floor Manager - Banqueting to support the Assistant Events Operations Manager, and be responsible for the smooth running of events, roster management, and guiding a team through service with a hands-on approach to provide high levels of service.

With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event. The venue includes 6 meeting rooms, a 15-seat screening room, and a grand ballroom for up to 450 guests banquet style or up to 1200 for cocktail receptions.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Promote The Peninsula London as a recognized culinary destination by creating memorable guest experiences through artistry and passion for excellence.
• Oversee the set-up of each event, including checking the physical layout of the room, providing the team with set-up information, and ensuring correct postings.
• Lead and direct a team of colleagues to deliver events to the specified standards.
• Ensure punctuality and professional appearance of all banquet service colleagues, including proper uniform and hygiene standards.
• Establish and maintain positive interactions with guests and colleagues, fostering good working relationships.
• Maintain thorough knowledge of all food and beverage items on the menu, and be able to recommend combinations and upsell options.
• Monitor and update Guest History records, and build meaningful relationships with event planners and bookers.

General Requirements

• Strong knowledge of food and beverage, with a passion for Conferences and Events.
• Previous experience leading a team and managing events within a 5-star hotel environment.
• Excellent communication skills, friendly and approachable demeanor.
• Exceptional time management and organizational skills, adaptable and positive.
• Ability to work under pressure with flexibility.

We look forward to receiving your CV and will contact suitable candidates directly.

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