Events & Meetings Coordinator — Guest Experience Pro

Village Hotel; Swansea; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays: £20 across hotels

Food & Drink: 50% off for you and up 5

Friends & Family: 25% off F&B

Retail & Lifestyle discounts

Employee Assistance Programme

Job summary

Village Hotel Swansea is seeking a Meetings & Events Team Member to help deliver high standards of service across conferences and celebrations. You will greet guests with confidence, ensure they are looked after, and contribute to a memorable visit.

You will work as part of a busy events team, handling space setup, AV basics, refreshments, and safety compliance while upholding brand standards and delivering a warm, welcoming experience for every guest and client.

Qualifications

• Previous experience is great, but your attitude and energy matter much more.
• Friendly, positive and enjoy working with people as part of a busy team.
• Willing to learn and grow with Village.

Responsibilities

• Space & Standards: Setting up and servicing meeting and event spaces to brand standards with attention to detail.
• Tech Savvy Operations: Operate AV equipment safely and smoothly for presentations and events.
• Food & Drink Flare: Serve refreshments and upsell using product knowledge.
• Pride in the House: Keep spaces organized and equipment stored safely after shifts.
• Shift Safety: Comply with Health and Safety, Fire Regulations, Food Safety and Licensing laws.

Job description

Village Hotel Swansea is seeking a Meetings & Events Team Member to help deliver high standards of service across conferences and celebrations. You will greet guests with confidence, ensure they are looked after, and contribute to a memorable visit.

You will work as part of a busy events team, handling space setup, AV basics, refreshments, and safety compliance while upholding brand standards and delivering a warm, welcoming experience for every guest and client.