Events & Experiences Sales Executive

Marylebone Cricket Club; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Marylebone Cricket Club, Lord’s Cricket Ground, is seeking an E&E Sales Executive to be the first point of contact for the Events & Experiences Sales Team. You will provide sales and administrative support for private hires, handle inbound enquiries, maintain CRM and diary systems, and proactively promote Lord’s as a premier venue.

The role focuses on converting enquiries, delivering financial and quality standards, and supporting the Sales & Marketing plans.

Qualifications

• Passionate about working in the events industry.
• Strong customer focus with the ability to provide exceptional service.
• Excellent written and verbal communication skills.

Responsibilities

• Handle enquiries and advise clients on event options and spaces.
• Maintain CRM and diary management; manage show rounds with clients.
• Promote Lord's as a venue and build relationships with clients.

Skills

Customer service

Communication

Team player

Attention to detail

Administrative skills

Initiative

Tools

Microsoft Office

Job description

Normal working hours will be 09.00 to 18.00, Monday to Friday (inclusive), including one-hour unpaid lunch on each day worked; making a total of 40 working hours per week.

KEY PURPOSE OF ROLE

The E&E Sales Executive will be the first point of contact for the Events & Experiences Sales Team, to provide sales and administrative support (private hire of all spaces) within Lord’s Cricket Ground, handling all inbound enquiries. Where time permits, the role will also include proactively promoting Lord’s as a major Events & Experiences venue.

The role will include enquiry handling, maintaining and updating CRM systems and the diary management systems. The role will also focus on the achievement and delivery of financial and quality standards in adherence with both the Sales and Marketing plans and the Club’s Strategic Plan.

KEY TASKS AND ACCOUNTABILITIES

• Develop and maintain an in-depth knowledge and understanding of the Events & Experiences offering (including charges, capacities, and possibilities/restrictions of spaces) to advise clients on all options relevant to their requirements.
• Build and maintain a thorough understanding of the Events & Experiences food and beverage offerings.
• Manage the conversion of enquiries for new and existing clients into confirmed business, supporting the expansion of new business.
• Respond promptly and appropriately to all incoming enquiries with tailored event proposals and accurate information.
• Understand and interpret each client’s requirements and expectations to competently promote Lord’s as a suitable venue.
• Record all enquiries and bookings accurately in the venue management system, Priava.
• Maintain regular contact with prospective clients in a structured manner to secure confirmed business.
• Conduct show rounds with prospective clients to promote and sell Lord’s above other venues.
• Increase revenue from allocated new client/agency accounts.
• Research and maintain an in-depth knowledge of competitor venues.
• Participate in Events & Experiences exhibitions and promotional events at Lord’s and offsite, including evenings and weekends as required.

This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.

VARIATIONS OF JOB RELATING TO MAJOR MATCHES

• Attendance at all major match-days, including weekends, as required.
• Any other duties, whether in the Department or elsewhere around the Ground, as required.

SMART

We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

We are open and welcoming to all, always paying close attention to people’s needs

ORIGINAL

We are proud of our history and constantly seek to evolve and innovate

TOGETHER

Like players, we help each other to achieve our collective goals and be our personal best

PERSON SPECIFICATIONS – SKILLS, EXPERIENCE AND QUALIFICATIONS

• Passionate about working in the events industry.
• Strong customer focus, with the ability to achieve and maintain an exceptional level of service at all times, while building a strong rapport with clients.
• Excellent written and verbal communication skills including the ability to represent the Events & Experiences Department to a wide range of people and organisations.
• Enjoy working in a team environment and to support the team by exchanging experience, advice and knowledge.
• Outstanding attention to detail and a conscientious, professional approach at all times.
• Strong working knowledge of Microsoft Office including Word, Excel, Outlook & PowerPoint.
• High level of initiative with administrative and organisational ability.
• Tact, discretion and the ability to work quickly under pressure maintaining a high level of accuracy and detail.
• Ability to create and develop relationships at all levels. Treating clients, colleagues and all external suppliers with respect and courtesy.
• High standard of personal presentation.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.