Events Executive

RAFFLES; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel in London seeks an Events Executive to assist in planning and executing various events to deliver exceptional guest experiences. This role requires recent experience in similar roles, strong communication, and the ability to manage multiple tasks efficiently. You will play a key role in ensuring that events are executed smoothly, following industry trends while providing top-notch service to clients.

Benefits

28 days holiday plus additional days by service

Staff meals

Pension and sick pay

Uniform dry cleaning

Employee development programs and events

Global opportunities

Qualifications

• Recent experience in events or similar roles.
• Enthusiasm and commitment to top-quality events.
• Ability to provide high-level service under pressure.

Responsibilities

• Assist in selling and planning events, managing proposals and execution.
• Be present during events for smooth communication and execution.
• Conduct site visits and entertain guests.

Skills

Communication

Customer Service

Time Management

Multi-tasking

Event Planning

Knowledge of Industry Trends

Tools

Delphi fdc

Salesforce

Opera PMS

Job description

The Events Executive will work alongside the Events Managers to assist with selling and planning all types of events at Raffles London, delivering exceptional service. The role involves ensuring the events offering remains best-in-class, evolving with industry trends, and delighting guests. The position also includes developing new business and contributing to departmental projects.

Responsibilities

Operation

• Assist in selling and planning events, including managing enquiries, proposals, contracts, negotiations, event orders, and execution to high standards.
• Be present during events to facilitate smooth communication between clients and the operations team, supporting seamless event execution.
• Follow up with clients post-event for feedback and ensure accurate, timely billing.
• Conduct site visits and entertain guests and social agents/bookers.
• Forecast and prepare reports on events as required.
• Perform additional duties in the absence of line managers or as assigned, including working in different departments or restaurants.

Health and Safety

• Report and rectify hazards immediately.
• Be familiar with departmental Fire, Emergency, and Bomb procedures.
• Ensure safety of persons and property by adhering to laws and anticipating hazards.
• Promote health and safety awareness within the department.

Qualifications, Skills & Experience

Essential

• Recent experience in events or similar roles
• Knowledge of industry trends and competitors
• Food and beverage knowledge
• Enthusiasm and commitment to delivering top-quality events
• Proven high-level service under pressure
• Excellent communication and customer service skills
• Strong multi-tasking and time management skills
• Willingness to contribute to a 24-hour operational schedule

Desirable

• Knowledge of Delphi fdc, Salesforce, Opera PMS
• Experience in luxury hotel environments with standards like LQA or Forbes 5*

Additional Information

Why join Raffles?

• 28 days holiday plus extra days per year of service, up to 35 days
• Staff meals, free uniform dry cleaning, pension, sick pay, and more benefits
• Development programs, employee events, discounts, and global opportunities

Our Values

Be You: Show creativity and enthusiasm.

Be Kind: Demonstrate humility and generosity.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge openly to achieve excellence.

Have Your Purpose: Care and responsibility to make a tangible impact.