Events Delivery Manager

The Company of Cutlers in Hallamshire; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Events Planning & Delivery Manager to oversee all aspects of event delivery. This role involves preparing and managing hospitality events, ensuring customer satisfaction, and leading a team of staff. You will work closely with the Marketing and Hospitality Manager to maintain high standards and efficiency. If you have a passion for event management and possess strong leadership skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in planning and delivering large dining and social events.
• Strong interpersonal and leadership skills.

Responsibilities

• Prepare and deliver hospitality events for maximum efficiency.
• Manage customer complaints and staff scheduling.

Skills

Event Planning

Customer Service

Staff Management

Problem Solving

Attention to Detail

Education

GCSE Level

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Events 500

Job description

Role and Responsibilities

The Events Planning & Delivery Manager will report to the Marketing and Hospitality Manager of the Company of Cutlers in Hallamshire.They will be responsible for preparing for and overseeing the delivery of all types of events held in Cutlers’ Hall.The key responsibilities are:

·Prepare and deliver hospitality events to ensure maximum efficiency.

·Manage immediate customer complaints, where necessary, in an appropriate manner.

·Produce and manage staff work schedules (less chefs and commissionaires) to meet each event requirements.

·Assist with the planning for and management of staffing for events. Including the booking, briefing and supervision of agency and zero hours staff.

·Ensure that supplies, personnel, and equipment are adequate in quantity and quality.This will include ordering and ensuring accurate provision, as directed by the Marketing and Hospitality Manager.

·Assist with and ensure accurate accounting for all drinks and other stock required for delivering events in Cutlers’ Hall.

·Manage post events activity, including the clearance and tidying of the Hall following events, laundry requirements and accounting for staff hours.

·Supervise and evaluate staff.

·Where appropriate train staff for their duties.

·Enforce adherence to Company regulations and all quality standards.

·Ensure that records are kept properly and consistently.

·Review and prepare reports for senior management.

·Deputise for Marketing and Hospitality Manager as/when required.

Qualifications and Education Requirements

·GCSE level and above.

Preferred Skills & Experience

·Experience in planning and delivering large dining and social events.

·Strong interpersonal and leadership and people management skills.

·Practical IT skills including Microsoft Word, Excel, PowerPoint, or equivalents.

·Conversant with marketing and planning tools such as Events 500 or equivalent.

·Flexibility.

·Problem solving.

·Attention to detail and ability to multitask.

Working Pattern Requirements

·This is a full-time contract at 40 hours/week.

·Work will be scheduled by the Marketing and Hospitality Manager to meet event’s requirements.

·The working week will include daytime, evening, and weekend working, dependent on the hospitality schedule.

Reporting/Management

Reports to: Marketing and Hospitality Manager

Manages:

·Zero Hours staff for hospitality – (less Commissionaires, Chefs & Kitchen Porters)

·Agency Staff for hospitality – (less Chefs & Kitchen Porters)

Liaison/Planning:

·Beadle/Deputy Beadle & Commissionaires

·Company of Cutlers office

·Kitchen team

·Agency staff providers