Events Coordinator

Selfridges; City of Westminster; On-site; GBP 28,000 - 38,000; Full time

Job summary

Selfridges & Co in London is seeking an Event Co-ordinator to support a programme of exclusive events, projects and customer engagement strategies. You will work with the central events team to deliver experiences for elite customers and attract new ones, ensuring exceptional service and tailored communications across touchpoints.

You will manage multiple projects, coordinate with VIP and Personal Shopping teams, and liaise with vendors while ensuring Health & Safety, GDPR and data security.

Qualifications

• Experience in events including production and communications (preferably Luxury retail)
• Excellent written and presentation skills
• Great and natural ability to network and build relationships across functions

Responsibilities

• Support the Event Manager to curate, develop & deliver strategic communications, events, and experiences for our customers
• Work as part of a team to support and deliver events and activities to a high standard
• Track and document events including RSVPs, sales, attendance, feedback, successes, and learnings
• Brief event communications that support newsletter creation and delivery
• Costing and project budgeting by raising, tracking PO’s and invoices and following through to budget reconciliation
• Communicate projects to stakeholders with Project Packs, critical paths and briefing documents
• Develop and maintain strong relationships across the business and with partners and suppliers
• Coordinate between VIP and Personal Shopping to ensure streamlined communication and workflow
• Negotiate with vendors and create contracts with in-house legal team
• Support team on research and presenting materials for projects
• Ensure events meet Health and Safety, Security standards as well as GDPR and data security
• Brief Graphics and Creative for event collateral and builds
• Support and deliver events on live days and during setup with staff management and hosting
• Client liaison for duration of projects
• Support Event Manager with planning and delivering franchises
• Demonstrate enthusiasm to deliver innovative, creative, exciting projects

Skills

Event coordination

Stakeholder management

Budgeting

Vendor negotiation

Communication

Project coordination

Job description

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As a Event Co-ordinator, you’ll support a programme of exclusive market leading events, projects, and customer engagement strategies for our customers. Each experience will ensure our customers receive the most personal level of service, extraordinary experiences, and tailored communications across all touchpoints.

You will work on multiple, simultaneous, projects, whilst managing various stakeholders and interacting with teams across the business. The role will work closely with, the central events team to deliver events and experiences retaining our existing elite customers and acquiring new customers.

You won’t be afraid to push the boundaries, ensuring that Selfridges remains a leader in experiences. You will be an excellent communicator who will keep everyone up to speed and will bring teams and stakeholders on the journey with you along the way.

Key Responsibilities:

• Support the Event Manager to curate, develop & deliver strategic communications, events, and experiences for our Customers
• Work as part of a team to support and deliver events and activities to an exceptionally high standard
• Track and document events including RSVPs, sales, attendance, feedback, successes, and learnings
• Brief event communications that support newsletter creation and delivery
• Costing and project budgeting by raising, and tracking PO’s and invoices and following through to budget reconciliation
• Communication of projects to relevant stakeholders, creating Project Packs to Critical paths and Briefing Documents developing agendas and timelines
• Develop and maintain a robust network of strong working relationships across the business and externally including partners and suppliers
• Develop and maintain regular meetings coordinating between VIP and Personal Shopping to ensure streamlined communication and workflow
• Negotiate with vendors and creating contracts and agreements with in-house legal team
• Support team on research and presenting materials for projects
• Ensure all events meet Health and Safety, Security standards as well as GDPR and data security
• Brief in Graphics and Creative in a timely manner for events collateral and builds
• Supporting and deliver events on live days and build up with physical set up, staff management, hosting and production
• Client liaison for duration of projects
• Support the Event Manager with planning and delivering franchises
• Experience in Events including production and communications (preferably Luxury retail)
• Great and natural ability to network, develop internal/external contacts and working relationships across a diverse range of functions
• Excellent written and presentation skills
• Excellent planning and organisational skills
• Strong time management in a fast paced and multi-faceted environment
• Strong understanding of the Selfridges customer
• Enthusiasm and passion to deliver innovative, creative and exciting projects

Personal Attributes/ Behavioural Skills:

• Able to communicate clearly and efficiently with people at all levels in a variety of functions
• Organised and able to work on multiple projects simultaneously
• Confident, determined, and resilient
• Able to work quickly and accurately