Events Administrator

myGwork - LGBTQ+ Business Community; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading LGBTQ+ business community is seeking an Events Administrator to join their London office. The role involves coordinating events, providing excellent client service, and collaborating with internal teams to ensure successful event delivery. The ideal candidate should possess strong customer service skills and be highly organized, with a good knowledge of IT setups.

Benefits

Competitive basic salary (reviewed annually)

Flexible, hybrid working policy

Generous bonus scheme

Up to 25 days holiday (rising to 28 with service)

Private medical insurance

Qualifications

• Proven working knowledge of customer service experience.
• Ability to suggest and deliver creative/innovative solutions.
• Highly organised with the ability to plan and prioritise work.

Responsibilities

• Serve as the first point of contact for event-related inquiries to ensure excellent client experience.
• Provide on-site operational support, including event coordination.
• Manage event bookings and liaise with various internal teams.

Skills

Customer Service

Organization

Interpersonal Skills

IT Setup and Troubleshooting

Tools

Microsoft Office

Manhattan Datacraft

Job description

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Join to apply for the Events Administrator role at myGwork - LGBTQ+ Business Community

This job is with CMS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

CMS is looking for an Events Administrator to join our busy Facilities team in the London office.

About Us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About The Role

Key Responsibilities

Act as the first point of contact for event-related enquiries and ensure excellent client experience.

Support the Client Services Team in their daily responsibilities when working within events

Provide on-site operational support including responding to AV requests, answering phones, and general event coordination.

Responsible to adopting a flexible attitude to working hours based on business demands.

Manage all events bookings within the Cannon Place event space using the firm's booking systems and databases.

Liaise with internal teams including Hospitality, AV, Cleaning and Facilities to ensure all event requirements are met and executed to a high standard.

Coordinate with the CMS Marketing & BD Events team to support centrally organized events hosted on-site.

Collaborate with internal stakeholders and external hosts to ensure seamless event delivery from planning through to post-event debrief.

Monitor the upkeep and readiness of event spaces, ensuring cleanliness, appropriate setup, functioning AV equipment, and professional presentation.

Arrange catering, audio-visual setup, and technical requirements for events in line with specifications.

Ensure compliance with the firm's business development and event policies, including the event approval process.

Running regular meetings to maintain regular communication with key departments to support the smooth running of all scheduled events.

Work with the finance team to ensure accurate tracking of event costs, including correct cost coding, invoicing, and reconciliation of expenses.

Comply with all site security procedures and health & safety regulations.

Oversee and manage ad hoc courier and hand-delivered items relating to events.

Liaise with IT and AV suppliers for specialist equipment support, fault reporting, and issue resolution.

Set up and support the use of conference room technology, including laptops, projectors, screens, teleconferencing equipment, video conferencing tools, Microsoft Teams/Lync pods, and other AV systems.

Assist in the development and implementation of standard operating procedures for events and room usage.

Support post-event reporting, including gathering feedback and evaluating event success.

Manage or support event delegate lists, invitations, check-in and check-out and follow-ups using CRM systems or event software.

Maintain inventory of event materials, equipment, and supplies.

Assist with training new joiners or temporary staff on event protocols and AV systems.

Support Management with project work, reporting or analytics where needed.

About You

The ideal candidate will have/will be:

• Proven working knowledge of customer service experience.
• A working knowledge of Microsoft Office, Manhattan Datacraft desirable
• Ability to set up and troubleshoot IT and audio-visual equipment.
• Highly organised. Able to plan and prioritise the work of self and others.
• Ability to suggest and deliver creative/innovative solutions
• Good interpersonal skills, flexible to work with a range of styles and personalities
• Ability to maintain standards when under pressure.
• Able to build strong relationships with key stakeholders
• Responsible to adopting a flexible attitude to working hours based on business demands
  
  

What's in it for you?

Benefits

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
  
  

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.

When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don't feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent Acquisition team at [e-mail] who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

Salary: Negotiable

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Law Practice

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