Events Administrator

Four Seasons Hotel and Resorts Gruppe; Hart; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in the UK is looking for an enthusiastic Events Administrator to join their dynamic team. This role involves supporting the Events department, ensuring clients receive top-notch service while managing various administrative tasks. You will bring a commitment to luxury standards and have a passion for exceptional customer experiences. The position offers career development opportunities within a luxury hospitality environment.

Benefits

Excellent training and career development opportunities.

Hotel Service Charge.

Complimentary nights at any Four Seasons Hotel or Resort.

Free meals while on duty.

Shuttle bus service.

Increased holiday entitlement with years of service.

Bupa dental plan available after 6 months.

Annual themed employee party and many social events.

Access to Wagestream - salary advance benefit.

Qualifications

• High attention to detail and commitment to luxury quality.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Provide administrative support to the Events department to ensure smooth operations.
• Create PMs, charge credit card payments, and manage invoice requests.
• Produce departmental reports and function sheets for events.

Skills

Attention to Detail

Customer Service

Problem-Solving

Organizational Skills

Education

Experience in Luxury Market

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.

About the role

Here at Four Seasons Hampshire, we are recruiting for an Events Administrator to join our incredibly experienced and passionate Events team. We are looking for an enthusiastic, genuine and friendly person who thrives working within a high pressure, fast paced environment.

The successful Events Administrator will provide administrative support to the Events department to ensure the growth of the business. As administrator to The Events team, you must ensure all clients and potential clients receive a polite, professional and efficient service, ensuring all Four Seasons standards are maintained and all current legislation is adhered to.

What you will do

• Create PMs and deposits.

• Charge credit card payments for events.

• Send invoice requests for prepaid events

• Produce departmental reports

• Produce function sheets for all internal events

• Ensure all rooming list details and requirements are inputted correctly.

• Create menus and place cards for banqueting events

• Knowledge of competitor set facilities and offering to be up to date at all times.

What you bring

• High attention to detail and commitment to a luxury quality.

• Passion for excellence and innovation.

• Previous experience in the luxury market.

• Ability to work under pressure and meet tight deadlines.

• Flexibility to adapt to changing guest needs and preferences.

• Exceptional customer service skills with a passion for delivering a luxury guest experience.

• Excellent communication, problem-solving, and organizational skills.

What we offer:

• Excellent Training & Career development opportunities.

• Hotel Service Charge.

• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.

• Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.

• Shuttle bus service from the hotel between Fleet & Church Crookham.

• Holiday entitlement increases with years of service up to 33 days off.

• Bupa dental plan available after 6 months of service.

• Opportunities to build a successful career with global potential!!

• Free uniform dry cleaning available.

• Annual themed employee party and many social, charitable & sporting events throughout the year.

• Access to Wagestream - salary advance benefit.

• Employee recognition programmes.