Event Technician

Advanced Systems Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Advanced Systems Group LLC in London is seeking an Event Technician to help plan, coordinate, and flawlessly execute live, virtual, and hybrid events at our event campus.

You’ll work closely with customers, internal partners, and technical specialists, handling setup, broadcasting, asset preparation, and on-site service with a focus on quality.

Required: 3+ years in live events or broadcast, 2+ years in technical customer support, proficiency with GSuite, and ability to operate macOS and Windows.

Qualifications

• 3+ years experience in live events or broadcast environments.
• High School Diploma or equivalent.
• Minimum 2+ years of customer support experience in a technical environment.
• Experience using GSuite.
• Proficient in macOS and Microsoft Windows.

Responsibilities

• Operate virtual event platforms using technical run-of-show requirements
• Demonstrate proficiency in Keynote, Google Slides, and PowerPoint
• Perform live video source switching between pre-recorded material and live presenters
• Operate PTZ cameras and manage remote presenter endpoints
• Mix live audio and manage signal routing using Crestron and hardware audio mixers
• Troubleshoot audio, video, and streaming issues to ensure smooth event delivery
• Set up redundancy and backup systems as per contingency protocols
• Review and prepare creative assets for quality before the event
• Configure and manage presentation assets
• Communicate professionally and clearly with the customer’s global event team and crew members
• Deliver outstanding customer service, especially for VIP presenters before, during, and after events
• Maintain diligent event documentation using centralised ticketing systems such as Jira
• Create clear documentation and user guides for AV systems and technical processes
• Take on additional duties as required – every day brings something new!

Skills

Strong communication

Team collaboration

Customer-focused

Self-motivated

Education

High School Diploma or equivalent

Bachelor’s degree in technical production or related field

Tools

GSuite

Vectorworks

CAD

vMix

Blackmagic

Crestron

Job description

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

Job Summary

Join our innovative team at Advanced Systems Group, where your technical expertise brings live, virtual, and hybrid events to life in the heart of London. As an Event Technician, you’ll play a pivotal role in the planning, coordination, and seamless execution of world-class events across our vibrant event campus.

About the Role

Working closely with customers, internal partners, and fellow technical specialists, you’ll support a wide range of events, ensuring every detail meets high standards of quality and professionalism. From technical set-up and broadcasting to customer engagement, your skills help shape memorable experiences.

Key Responsibilities

• Operate virtual event platforms using technical run-of-show requirements
• Demonstrate proficiency in Keynote, Google Slides, and PowerPoint
• Perform live video source switching between pre-recorded material and live presenters
• Operate PTZ cameras and manage remote presenter endpoints
• Mix live audio and manage signal routing using Crestron and hardware audio mixers
• Troubleshoot audio, video, and streaming issues to ensure smooth event delivery
• Set up redundancy and backup systems as per contingency protocols
• Review and prepare creative assets for quality before the event
• Configure and manage presentation assets
• Communicate professionally and clearly with the customer’s global event team and crew members
• Deliver outstanding customer service, especially for VIP presenters before, during, and after events
• Maintain diligent event documentation using centralised ticketing systems such as Jira
• Create clear documentation and user guides for AV systems and technical processes
• Take on additional duties as required – every day brings something new!

What We’re Looking For

• A strong communicator who thrives in a team setting and can engage confidently with executive-level professionals
• Excellent written and verbal communication skills
• Strong interpersonal abilities and a collaborative mindset
• Flexibility to adapt to different crew roles to meet event requirements
• Self-motivated and able to work independently when required

Technical Expertise:

Video Conferencing & Event Platforms:

• Google Meet, Zoom, StreamShark

Audio-Visual Systems:

• Crestron, Yamaha QL1/TF1, Ross Video, vMix, Blackmagic, Quicklink, AJA, Clearcom, Unilumin LED Walls, Shure Wireless Microphones, Vaddio PTZ cameras and controls

Required Education and Experience:

• 3+ years experience working in live events or broadcast environments
• High School Diploma or equivalent
• Minimum 2+ years of customer support experience in a technical environment
• Experience using GSuite
• Proficient in both macOS and Microsoft Windows Operating Systems

Qualifications & Experience

Essential:

• 3+ years’ experience in live events or broadcast environments
• High school diploma or equivalent
• At least 2 years’ technical customer support experience
• Confident using GSuite
• Proficiency with both macOS and Microsoft Windows

Preferred:

• Bachelor’s degree in technical production, creative media, or related field
• 4+ years’ technical production experience in live event or corporate settings, including configuring, operating, and troubleshooting production equipment
• Additional customer support experience
• Familiarity with Vectorworks, CAD, or similar drafting tools
• Previous experience in a start-up or technology-driven environment
• Relevant professional certifications

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.