AV Onsite Technician

Creative Technology UK; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Creative Technology UK in London is seeking an AV Technician to join the Managed Services team within Systems Integration. The role covers planning, coordination and on-site execution of AV production for live events and conferencing, with flexibility for evenings and occasional weekends.

The ideal candidate will have 3+ years in a similar environment, strong AV hardware knowledge, and experience with Windows and Microsoft 365 Copilot. Background checks are required for this role.

Qualifications

• 3+ years relevant experience in a similar AV role
• Strong knowledge of modern AV equipment and systems including signal flow and advanced troubleshooting
• Experience with Windows operating systems and Microsoft 365 Copilot

Responsibilities

• Assist Event Coordinators with technical input for event planning
• Support the Facilities team with rooms preparation and room setup activities
• Execute on-site, virtual and hybrid events and productions, ensuring AV elements are delivered effectively
• Provide Meet & Greet service for events, testing Teams/AV systems
• Act as a technical point of contact for event hosts and clients
• Engage with contractors and suppliers, including site visits and AV supervision
• Co-manage AV event spaces with client technology teams
• Deliver user training on AV systems and event technologies
• Manage workload with diary planning and end-user requests
• Build and maintain relationships to deliver high-quality AV service
• Maintain and update AV documents and records
• Log, track and resolve AV hardware/software issues
• Track updates in event spaces and calibrations
• Develop and manage Event AV Feedback process
• Contribute to process improvements and QA
• Recommend best practices for events and media support
• Conduct post-event reviews and collect client feedback
• Create SOPs and configurations documentation
• Perform planned preventative maintenance
• Handle confidential information per NDA requirements

Skills

3+ years experience

AV equipment knowledge

Signal flow troubleshooting

Communication skills

Time management

Education

Level 3 qualification or higher in relevant field

Tools

Windows operating systems

Microsoft 365 Copilot

Job description

Career Opportunities with NEP Group Inc.

A great place to work.

Current job opportunities are posted here as they become available.

Creative Technology has an exciting new opportunity for an AV Technician to join Managed Services team, within Systems Integration. The role is full-time and based in London with a leading multinational technology company. The AV Technician will be responsible for the planning, coordination and execution of AV production and support for live events and conferencing.

The role involves delivering innovative solutions ensuring all technical aspects are seamlessly executed, providing high-quality audio-visual experience for the end client. Core working hours will be standard business hours with flexibility required for evening and occasional weekend work. Background verification checks are required for this role.

Operational Responsibilities (Ops):

• Assist Event Coordinators with technical input for event planning
• Support the Facilities team with rooms preparation and room setup activities, including furniture layouts, room resets, signage placement, and ensuring meeting and event spaces are presented to the required operational and client standards.
• Execute on-site, virtual and hybrid events and productions, ensuring all AV elements are delivered effectively
• Provide a professional Meet & Greet service for events, including meeting hosts/clients, setting up presentations, testing Teams/AV systems (speakers, microphones), and ensuring confidence in using plug-and-play systems
• Act as a technical point of contact for event hosts, clients and external customers, particularly for large or complex events
• Engage with contractors and suppliers, including responding to queries, hosting site visits and acting as AV site supervisor where required
• Work closely with the client technology team to co-manage AV event spaces, ensuring smooth operation and keeping stakeholders informed of updates or changes
• Deliver user training on AV systems and event technologies
• Manage own workload, including diary planning and ad-hoc end-user requests
• Build and maintain strong relationships with stakeholders to deliver a high-quality AV service

Quality Management System Responsibilities:

• Maintain and update client and Creative Technology documents, procedures and records, ensuring accuracy and completion of departmental forms as required
• Identify, log, track and resolve AV hardware and software issues, ensuring all tickets are updated and closed with clear resolution summaries
• Track and maintain records of physical and technical updates within event spaces (e.g. equipment changes)
• Develop and manage the Events AV Feedback process (MS Forms), including QR distribution, feedback tracking and presenting insights to relevant stakeholders
• Understand and apply our quality policy statements in all aspects of work
• Ensure the needs and requirements of internal staff and customers are understood and delivered
• Contribute to the improvement of internal processes and the management system by reporting corrective actions, updates and improvement opportunities
• Recommend best practices for events, including support for event media and presentations
• Conduct post-event reviews, including reporting and client feedback
• Create and maintain documentation (SOPs, AV setups, configurations and insights) to support consistency and knowledge sharing
• Perform planned preventative maintenance (PPM), including testing, updating and calibration
• Handle confidential information in line with contractual NDA requirements

Licenses/Certificates:

• Manual Handling certificate preferable

Experience:

• 3+ years relevant experience working in a similar environment
• Strong knowledge of modern AV equipment and systems including signal flow and advanced troubleshooting
• Experience with Windows operating systems and Microsoft 365 Copilot

Skills & attributes:

• Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and team members.
• Problem-solving mindset with the ability to think quickly and adapt to changing circumstances.
• Ability to work under tight deadlines
• Strong organisational skills and attention to detail
• Excellent initiative, tenacity and self-motivation
• Time management and multitasking skills

Education:

• Level 3 qualification or higher in relevant field