Event Steward: Crowd Safety & Guest Experience

Manchester Arndale; Liverpool; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Digital Learning

Retail Perks via Hapi app

Flexible Pay (Wagestream)

Job summary

OCS UK & Ireland is looking for an Event Steward to help ensure smooth event operation, manage crowd safety, assist customers and monitor for distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, ensuring a positive and enjoyable experience.

The role requires good interpersonal skills, the right to work in the UK, and the ability to work in a fast-paced environment.

Qualifications

• Right to work in the UK is required.
• Able to work in a fast-paced environment.
• Customer-focused with excellent interpersonal skills.
• Experience in security and stewarding is desirable.
• Experience in events is desirable.
• Adaptable to change.
• Calm, focused and positive under pressure.

Responsibilities

• Checking tickets to ensure only authorised individuals enter the event.
• Assisting and seating customers, providing directions and information as needed.
• Managing crowd safety and queue management for orderly and safe movement.
• Monitoring visitors for signs of distress, conflict, or medical needs and responding appropriately.
• Ensuring health, safety, and comfort of customers during their stay.
• Communicating effectively with other event staff for coordinated operation.
• Providing excellent customer service and addressing attendee queries or concerns.
• Adapting to changing situations and handling high-pressure scenarios with calm and focus.

Job description

OCS UK & Ireland is looking for an Event Steward to help ensure smooth event operation, manage crowd safety, assist customers and monitor for distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, ensuring a positive and enjoyable experience.

The role requires good interpersonal skills, the right to work in the UK, and the ability to work in a fast-paced environment.