Event Steward

Manchester Arndale; Liverpool; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Digital Learning

Retail Perks via Hapi app

Flexible Pay (Wagestream)

Job summary

OCS UK & Ireland is looking for an Event Steward to help ensure smooth event operation, manage crowd safety, assist customers and monitor for distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, ensuring a positive and enjoyable experience.

The role requires good interpersonal skills, the right to work in the UK, and the ability to work in a fast-paced environment.

Qualifications

• Right to work in the UK is required.
• Able to work in a fast-paced environment.
• Customer-focused with excellent interpersonal skills.
• Experience in security and stewarding is desirable.
• Experience in events is desirable.
• Adaptable to change.
• Calm, focused and positive under pressure.

Responsibilities

• Checking tickets to ensure only authorised individuals enter the event.
• Assisting and seating customers, providing directions and information as needed.
• Managing crowd safety and queue management for orderly and safe movement.
• Monitoring visitors for signs of distress, conflict, or medical needs and responding appropriately.
• Ensuring health, safety, and comfort of customers during their stay.
• Communicating effectively with other event staff for coordinated operation.
• Providing excellent customer service and addressing attendee queries or concerns.
• Adapting to changing situations and handling high-pressure scenarios with calm and focus.

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Shift Pattern: Casual hours - Varied. Shift availability will depend on fixture list and kick off times.

As an Event Steward, you will play a crucial role in ensuring the smooth operation of events by managing crowd safety, assisting customers, and monitoring for any signs of distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, making sure they have a positive and enjoyable experience.

As part of your role, your key responsibilities will include, but are not limited to:

• Checking tickets to ensure only authorised individuals enter the event
• Assisting and seating customers, providing directions and information as needed
• Managing crowd safety and queue management to ensure orderly and safe movement of people
• Monitoring visitors for signs of distress, conflict, or those in need of medical assistance, and responding appropriately
• Ensuring the health, safety, and comfort of customers during their stay
• Communicating effectively with other event staff to ensure seamless coordination
• Providing excellent customer service and addressing any queries or concerns from attendees
• Adapting to changing situations and handling high-pressure scenarios with calm and focus

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Ability to work in a fast-paced environment
• Customer-focused with excellent interpersonal skills
• Experience in security and stewarding is desirable
• Experience in events is desirable
• Adaptable to change
• Calm, focused, and positive in high-pressure situations

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.