Front of House Host

OCS; West Midlands; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Award-Winning

Digital Learning

Retail Perks

Professional Growth

Wagestream Pay

Job summary

OCS UK & Ireland is seeking a Front of House Events Coordinator to support onsite management and deliver a gold-standard visitor experience. You will manage reception, sign-in, and tenant interactions, ensuring a welcoming lobby and secure access during peak times.

Responsibilities include planning events, sharing on-site updates, and collaborating with tenants, contractors, and the broader site team to drive tenant satisfaction and community engagement.

Qualifications

• Minimum customer service experience in front-of-house roles.
• Able to greet visitors, sign-in, and maintain security posture.
• Strong communication and organisational skills.
• Comfortable using IT tools and social media.
• Team player with proactive problem-solving.

Responsibilities

• Manage front-of-house operations and visitor sign-in.
• Greet visitors and maintain a welcoming lobby.
• Represent the client professionally and share weekly updates.
• Coordinate events and activations with tenants.
• Collaborate with security and site teams.

Skills

Customer service

Excellent communication

Energetic attitude

Professional appearance

Tech-savvy

Event Marketing

Job description

The Role: FoH Events Coordinator

The Front of House Events Coordinator is vital in supporting the onsite Management team by providing a passionate and energetic 'gold standard' service, ensuring a professional and welcoming first impression for all our visitors and tenants.

About The Role:

The Front of House Events Coordinator is vital in supporting the onsite Management team by providing a passionate and energetic 'gold standard' service, ensuring a professional and welcoming first impression for all our visitors and tenants.

Core Responsibilities:

Key Responsibilities include managing the front-of-house operations, which encompass handling visitors, overseeing signing-in procedures, and during peak times, where you will assist in preventing unauthorised access.

Reception Management:

• Create a welcoming Lobby : Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
• Greet and assist Visitors : Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
• Represent the Client with care : Show professionalism and knowledge while representing the Client, making everyone feel valued.
• Share weekly updates : Provide cheerful weekly reports on on-site activities to keep everyone in the loop.

General Management of the Building:

• Cultivate great relationships: Build solid and friendly connections with Tenants, Visitors, and Contractors to create a welcoming atmosphere.
• Keep the Lobby area sparkling : Ensure the reception area is always beautifully presented, making everyone feel right at home.
• Maintain vacant spaces: Keep any vacant areas pristine and ready for potential viewings immediately.
• Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem-solving: Approach challenges positively, constantly seeking creative solutions.

Tenant Experience:

• Plan exciting Events & Activations : Get creative by organising fun activities like pop-up markets, food stalls, and charity drives
• Share the buzz on social media : Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
• Meet our goals together : Let's achieve our KPIs and SLAs while sharing feedback and ideas for improvements.
• Create fun event posters : Design eye-catching posters to promote our events and update the digital screens so tenants are always in the know.
• Ensure a Gold Standard Experience : Collaborate with Security and the wider site team to ensure every tenant enjoys exceptional service.
• Explore Value-Added Services : Research and introduce additional services that enhance Tenant satisfaction, in agreement with Building Management.
• Engage with the Community Team : Work together with the Amika team to strengthen our connections and foster a vibrant community.

About You:

• Customer Service Experience : We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to positively impact and leave a remarkable impression truly excites us.
• Exceptional Customer Care : You shine the brightest when providing outstanding service to others, especially proactively.
• Positive and Energetic : Your upbeat attitude and motivation inspires those around you.
• Well-Presented : You take pride in your appearance and always look polished and professional.
• Great Communicator : You express yourself clearly and can connect well with others.
• Can-do attitude : You approach challenges with enthusiasm and a proactive mindset.
• Collaborative Spirit : You thrive in a team environment and enjoy working together to achieve our collective goals.
• Flexible Team Player : You're always ready to help colleagues and pitch in.
• Solution-oriented : You focus on finding solutions and overcoming challenges with creativity.
• Tech-Savvy : You're comfortable with technology and enjoy using IT tools.
• Event and Marketing Experience : If you have experience in events and marketing, that's a fantastic bonus!
• ls.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor's Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.