Event Operations Assistant Manager

Fairmont; St Andrews; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Staff shuttle

Canteen

Dining discount

Spa & golf rates

Gym & pool access

Growth opportunities

On-the-job training

Job summary

Fairmont St Andrews is seeking an Event Operations Assistant Manager to lead the events service for our luxury Food & Beverage team. You will coordinate conferences, banquets and private dining, ensuring flawless delivery and guest satisfaction.

Working alongside the Event Operations Manager, you will train and motivate the team, manage BEOs and budgets, and collaborate with Planning, Culinary and Technical Services to raise service standards.

Qualifications

• You will be a confident and hands-on hospitality professional who enjoys being at the heart of the action.
• You will have a natural ability to organise, communicate and lead a team while remaining calm and solutions-focused in a busy events environment.

Responsibilities

• Support the Event Operations Manager with the day-to-day running of conferences, banquets, private dining and events across the resort.
• Take an active leadership role during events, ensuring service is delivered smoothly, professionally and to Fairmont standards.
• Lead, motivate and support the Event Operations team, helping to create a positive and engaging working environment.
• Ensure event spaces are set up accurately and on time in accordance with Banquet Event Orders (BEOs) and individual client requirements.
• Act as a key point of contact for clients and guests during events, responding quickly to requests and ensuring expectations are met and exceeded.
• Work closely with our Events Planning, Culinary, Food & Beverage and Technical Services teams to ensure seamless event delivery.
• Coordinate the set-up, service and clear-down of conferences, banquets and private dining events.
• Ensure china, glassware, equipment and other operational supplies are available, clean and maintained to the required standard.
• Assist with stock control, monthly inventories and the ordering of operational equipment and supplies.
• Support the management of payroll and departmental costs, helping the team operate efficiently and in line with budget.
• Ensure all areas are maintained to the highest standards of presentation, cleanliness, health and safety.
• Support the training and development of colleagues, ensuring the team has the knowledge and confidence to deliver outstanding service.

Skills

Leadership

Hospitality

Event management

Staff training

Communication

Organization

Job description

Job Description

Are you passionate about creating memorable events and delivering exceptional guest experiences?

We are looking for an enthusiastic and organised Event Operations Assistant Manager to join our Food & Beverage team at Fairmont St Andrews.

From intimate private dinners and corporate conferences to spectacular celebrations and large-scale events, no two days are quite the same. Working alongside our Event Operations Manager, you will play a key role in bringing each event t0o life, ensuring everything is beautifully prepared, professionally delivered and exceeds our guests' expectations.

This is a fantastic opportunity for someone with experience in hospitality or events who is ready to take the next step in their career and develop their leadership experience within a luxury five-star environment.

What you'll be doing

• Support the Event Operations Manager with the day-to-day running of conferences, banquets, private dining and events across the resort.
• Take an active leadership role during events, ensuring service is delivered smoothly, professionally and to Fairmont standards.
• Lead, motivate and support the Event Operations team, helping to create a positive and engaging working environment.
• Ensure event spaces are set up accurately and on time in accordance with Banquet Event Orders (BEOs) and individual client requirements.
• Act as a key point of contact for clients and guests during events, responding quickly to requests and ensuring expectations are met and exceeded.
• Work closely with our Events Planning, Culinary, Food & Beverage and Technical Services teams to ensure seamless event delivery.
• Coordinate the set-up, service and clear-down of conferences, banquets and private dining events.
• Ensure china, glassware, equipment and other operational supplies are available, clean and maintained to the required standard.
• Assist with stock control, monthly inventories and the ordering of operational equipment and supplies.
• Support the management of payroll and departmental costs, helping the team operate efficiently and in line with budget.
• Ensure all areas are maintained to the highest standards of presentation, cleanliness, health and safety.
• Support the training and development of colleagues, ensuring the team has the knowledge and confidence to deliver outstanding service.

Qualifications

Who we're looking for

You will be a confident and hands-on hospitality professional who enjoys being at the heart of the action. You'll have a natural ability to organise, communicate and lead a team while remaining calm and solutions-focused in a busy events environment.

Ideally, you'll have:

• Previous experience within Events, Banqueting or Food & Beverage operations.
• Supervisory or team-leading experience within hospitality.
• Strong organisation and attention to detail.
• Excellent communication and interpersonal skills.
• The confidence to lead a team and make decisions during busy events.
• The ability to work collaboratively across different departments.
• Flexibility to work a variety of shifts, including evenings and weekends, in line with our events calendar.

Additional Information

• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training