Event Front of House Specialist

University of the Arts London; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

University of the Arts London is seeking friendly event staff to welcome guests, assist with catering operations, and ensure guests are comfortable throughout the event. You will help set up spaces, coordinate with the team, and support a smooth, professional experience.

Responsibilities include accommodating dietary needs, handling guest inquiries, and assisting with post-event breakdowns to ensure the venue remains orderly and welcoming for future events.

Qualifications

• Previous experience in a customer service or catering environment is beneficial but not essential.
• Strong communication and interpersonal skills.
• Ability to work efficiently and remain calm under pressure.
• Excellent attention to detail and a commitment to providing exceptional service.
• Ability to work well as part of a team and independently when required.
• Flexibility to work evenings, weekends, and bank holidays as needed.
• Physical stamina to stand for extended periods and lift heavy items.

Responsibilities

• Customer Interaction: Provide a warm welcome to guests, ensuring they are comfortable and well-cared for throughout the event.
• Event Preparation: Assist with the setting up of event spaces, including buffet table, sit down dinner set up with tables, chairs, linens, and place settings, following the event’s specific requirements.
• Menu Knowledge: Be knowledgeable about the menu, including any special items, dietary requirements, and allergens, to assist guests with their choices.
• Communication: Maintain clear communication with fellow staff to ensure smooth and efficient service during the event.
• Guest Relations: Address any guest inquiries or concerns promptly and professionally, aiming to resolve issues to ensure guest satisfaction.
• Event Breakdown: Help clear the event space after the event concludes, including packing up equipment, cleaning, and organising the area for future events.
• Teamwork: Work collaboratively with the event or production team to ensure the smooth running of all events, always maintaining a professional and friendly demeanour.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Attention to detail

Teamwork & independence

Job description

University of the Arts London is seeking friendly event staff to welcome guests, assist with catering operations, and ensure guests are comfortable throughout the event. You will help set up spaces, coordinate with the team, and support a smooth, professional experience.

Responsibilities include accommodating dietary needs, handling guest inquiries, and assisting with post-event breakdowns to ensure the venue remains orderly and welcoming for future events.