Commis Waiter / Waitress

Rocco Forte Hotels; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Food & Beverage discounts

Meals on duty

Learning and development opportunities

Social activities and events

Pension scheme

Employee assistance programme

Job summary

Brown's Hotel in London is seeking a Commis Waiter/Waitress for The Drawing Room to support the Chef de Rang and Head Waiter in delivering flawless five-star service to discerning guests. You’ll learn quickly, stay adaptable, and maintain a warm, discreet presence while upholding high standards of hospitality.

As part of the Forte family, you’ll grow professionally with strong support for development, contributing to an exceptional dining experience and joining a cherished historic hotel known

Qualifications

• A genuine passion for delivering exceptional, unrivalled 5-star service.
• A positive attitude and a willingness to learn.
• Enthusiasm and a strong work ethic.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to create personalized, memorable experiences for guests.
• Independence while collaborating effectively within teams.

Responsibilities

• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Taking ownership of your role, performing with excellence in line with departmental standards.

Skills

5-star service

Guest relations

Positive attitude

Willingness to learn

Fast-paced environment

Memorable guest experiences

Team collaboration

Hygiene & safety

Job description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Are you passionate about fine food and wine and ready to join a five-star luxury service team? Rocco Forte Hotels invites you to become a Commis Waiter/Waitress at The Drawing Room at Brown's Hotel. In this role, you'll assist the Chef de Rang and Head Waiter in delivering flawless service to our discerning guests, ensuring a world-class dining experience. You'll be eager to learn, adaptable, and present a warm first impression while maintaining discreet, high standards of service. With support for your professional growth, your dedication and commitment will make you an integral part of the Rocco Forte family.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.

• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.

• Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for A team member who brings:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.

• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.

• Enthusiasm and a strong work ethic.

• The ability to work in a fast-paced environment & handling multiple tasks.

• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members

• Independence while collaborating effectively within teams and across departments.

• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night

• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products

• Extensive learning and development opportunities

• Meals on duty

• Social activities and events

• Recognition programs & Annual awards

• Gym Membership Discounts

• Enhanced Maternity & Paternity Pay

• Pension Scheme

• Season Ticket Loan / Cycle to Work Scheme

• Employee Assistance Programme

Ready to take your next step in your career?