Evening IT Support Engineer – Cloud & VoIP (Entry Level)

VanRath; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing technology firm in Belfast is looking for a Support Specialist to join their evening shift team. The role involves managing technical queries and user administration for a cloud-based communications platform in the financial sector. Candidates should have experience in IT support and strong problem-solving skills. This position offers a competitive salary, performance-related bonuses, and career development opportunities within an innovative technology environment.

Benefits

Competitive base salary

Performance-related bonus

Comprehensive benefits package

Career development opportunities

Qualifications

• Minimum of one year’s experience in an IT support or service desk role.
• Experience working with cloud/SaaS tools and basic networking.
• Familiarity with ticketing platforms is essential.

Responsibilities

• Act as the initial point of contact for technical queries.
• Diagnose and resolve first-line incidents relating to voice services.
• Carry out user management tasks including new user setup.

Skills

Strong problem-solving ability

Confident communicator

Practical experience with Windows environments

Basic networking skills

Willingness to learn new technologies

Tools

ZenDesk

Jira

Job description

A growing technology firm in Belfast is looking for a Support Specialist to join their evening shift team. The role involves managing technical queries and user administration for a cloud-based communications platform in the financial sector. Candidates should have experience in IT support and strong problem-solving skills. This position offers a competitive salary, performance-related bonuses, and career development opportunities within an innovative technology environment.