Evening Glow Steward — Visitor Experience & Safety

RHS Chelsea Flower Show Peter Beales Roses Limited; New Alresford; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

The Royal Horticultural Society is seeking Casual Glow Stewards to join RHS Glow at RHS Garden Rosemoor during the 2026 winter season. You will help visitors enjoy the magical after-dark illuminated route and ensure a welcoming, safe experience.

Based outdoors, you will guide guests, monitor crowd flow, respond to incidents, and support the Lead Steward, all while following safety procedures and training. Training is provided; regular evening shifts, including weekends and peak Christmas dates,

Qualifications

• Friendly, calm and confident when dealing with the public.
• Enthusiastic about creating a great visitor experience.
• Reliable and comfortable working as part of a team.
• Able to communicate clearly and follow instructions.
• Happy to work outdoors after dark in a range of winter weather conditions.
• Able to be on their feet and outdoors for the majority of a shift.
• Available for regular evening shifts, including weekends and some peak dates during the Christmas period.
• Training and support will be provided.

Responsabilités

• Give visitors a warm and friendly welcome and help them enjoy their evening at RHS Glow.
• Be visible and approachable along the Glow route, answering questions and providing directions and information.
• Monitor visitor flow and help maintain an even and comfortable distribution of visitors around the route.
• Help visitors navigate different areas of the garden safely, including busy points and route transitions.
• Support the Lead Steward and wider operational team in the smooth running of each evening.
• Follow RHS health and safety procedures and your Glow training at all times.
• Respond appropriately to incidents and changing circumstances, including following procedures for situations such as power failures or emergency evacuations.
• Communicate clearly with colleagues and promptly report any visitor, safety or operational concerns.

Connaissances

Public-facing communication

Customer service orientation

Team collaboration

Clear verbal communication

Resilience outdoors in winter

Stamina for long shifts

Evening/weekend availability

Description du poste

The Royal Horticultural Society is seeking Casual Glow Stewards to join RHS Glow at RHS Garden Rosemoor during the 2026 winter season. You will help visitors enjoy the magical after-dark illuminated route and ensure a welcoming, safe experience.

Based outdoors, you will guide guests, monitor crowd flow, respond to incidents, and support the Lead Steward, all while following safety procedures and training. Training is provided; regular evening shifts, including weekends and peak Christmas dates,