Evening Food & Beverage Assistant — Guest Focus

Holiday Inn Express/Crowne Plaza T4 - Arora Group; Hounslow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discounts across Arora Hotels

Food & beverage discounts

Christmas gifts

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Tastecard

Life assurance

Employee assistance programme

Star employee recognition

Long service recognition

Job summary

Holiday Inn Express and Crowne Plaza Terminal 4 – Arora Group is seeking a Food & Beverage Assistant to join our Heathrow-area team. You will provide attentive service in our outlets, ensuring guests receive a personal experience with friendly, timely care and a proactive, professional presence.

The role involves serving, listening to guest needs, offering menu suggestions, handling payments, and keeping dining spaces welcoming. Join us for a dynamic hospitality career with growth opportunities.

Qualifications

• Experience in hospitality service and guest interaction is preferred.
• Ability to work in a fast-paced environment.
• A smart and professional appearance is expected.
• Strong communication with guests and team members.

Responsibilities

• Serve food and drinks in our outlets in a friendly and timely manner.
• Listen to guest needs and build natural rapport.
• Make knowledgeable suggestions from the menu and offerings.
• Raising bills and taking payment.
• Clearing and resetting tables.

Skills

Food & Beverage service

Guest interaction

Teamwork

Communication skills

Calm under pressure

Job description

Holiday Inn Express and Crowne Plaza Terminal 4 – Arora Group is seeking a Food & Beverage Assistant to join our Heathrow-area team. You will provide attentive service in our outlets, ensuring guests receive a personal experience with friendly, timely care and a proactive, professional presence.

The role involves serving, listening to guest needs, offering menu suggestions, handling payments, and keeping dining spaces welcoming. Join us for a dynamic hospitality career with growth opportunities.