EV Customer Operations Specialist - Temp, Hybrid

Office Angels; West End; Hybrid; GBP 19,000 - 22,000; Full time

Job summary

Office Angels is seeking a Temporary Customer Operations Executive to support customers through their EV charging journey. The role is based in Covent Garden (Hybrid) with 2 days at home and 3 days in the office, starting ASAP for a 3-month term and potential extension.

You will handle inbound queries, become a product expert on EV home chargers, and collaborate with the Technical Support team to meet KPIs while delivering a positive customer experience.

Qualifications

• Experience in a customer support role.
• Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom).
• Experience handling technical queries related to products.
• Proven track record of meeting support KPIs.
• Strong written and verbal communication skills in English.

Responsibilities

• Resolve inbound customer queries via phone with timely and effective solutions.
• Proactively reach out to customers to support them in overcoming any hurdles.
• Become a product expert, mastering the installation process and understanding various customer situations.
• Handle escalations and sensitive customer interactions with care and professionalism.
• Collaborate with the Technical Support team, escalating cases as necessary.
• Meet individual KPIs for productivity and quality while contributing to team goals.

Skills

Customer support

CRM systems

Communication skills

Problem solving

English language

Tools

Zendesk

Freshdesk

Intercom

Job description

Office Angels is seeking a Temporary Customer Operations Executive to support customers through their EV charging journey. The role is based in Covent Garden (Hybrid) with 2 days at home and 3 days in the office, starting ASAP for a 3-month term and potential extension.

You will handle inbound queries, become a product expert on EV home chargers, and collaborate with the Technical Support team to meet KPIs while delivering a positive customer experience.