EV Charging Support Advisor (24/7 Shift)

SWARCO AG; Perth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Employer pension contributions

Employee Assistance Programme

Life assurance up to 6x salary

Training and development opportunities

Job summary

SWARCO Smart Charging in Dundee is seeking a Customer Support Advisor on a fixed-term contract to join the ChargePlace Scotland network. You will be the first point of contact for EV drivers and charge point owners, providing customer support, basic technical help, and administrative coordination to ensure smooth network operations.

The role covers 37.5 hours per week on a rolling rota, including evenings, nights, and weekends.

Qualifications

• Experience in customer service
• Strong communication and interpersonal skills
• Experience using computers, telephones, and digital communication tools
• Competent in Microsoft Office packages
• Ability to multitask and prioritise workload
• Strong organisational and record‑keeping skills
• Detail‑focused and analytical approach
• Ability to work independently and as part of a team
• Motivated to learn new skills in a growing industry
• Positive, proactive can‑do attitude

Responsibilities

• Providing advice and assistance to EV drivers and charge point owners
• Acting as the first point of contact for ChargePlace Scotland enquiries
• Offering basic technical support and logging faults via internal systems
• Supporting driver registrations and membership queries
• Assisting with charge point commissioning administration
• Tracking faults and user activity in line with service level agreements
• Maintaining accurate records and performance reporting
• Supporting the wider operations team with customer and network activities
• Respond to customer queries via phone, email, and digital channels
• Log and monitor faults using internal systems
• Assist users with registration and RFID media requests
• Monitor service levels and elevate issues where required
• Update systems and maintain accurate records
• Produce performance and exception reports
• Collaborate with internal teams to support network uptime
• Deliver excellent customer service in a fast-paced environment
• Support commissioning activities for new charge points
• Assist with operational improvements and process updates
• Work across a 24/7 shift rota including evenings, nights, and weekends

Skills

Customer service

Communication

Organisational skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

SWARCO Smart Charging in Dundee is seeking a Customer Support Advisor on a fixed-term contract to join the ChargePlace Scotland network. You will be the first point of contact for EV drivers and charge point owners, providing customer support, basic technical help, and administrative coordination to ensure smooth network operations.

The role covers 37.5 hours per week on a rolling rota, including evenings, nights, and weekends.