European Operations Manager (Customer Service focus) – Electronics Manufacturer

Citrus Global Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading electronics manufacturer seeks a European Operations Manager focused on Customer Service, responsible for producing operation reports and conducting audits. The role involves managing audit processes and training subsidiary personnel. Candidates should have strong experience in quality management and audit practices, along with proficiency in English and ideally some European languages. This full-time position includes occasional travel across Europe.

Qualifications

• Ideal candidate should understand process and quality management with relevant certifications.
• Candidate must have several years of audit experience in a major industrial company.
• Presentation skills to senior management are essential.

Responsibilities

• Produce customer services operation reports weekly for different business hubs.
• Present training to subsidiary personnel on audit and process principles.
• Manage internal and external auditing of service centers.
• Responsible for planning and presenting audits to senior management.

Skills

Process and quality management understanding

Audit experience

Presentation skills for senior management

English language proficiency

Additional European languages

Education

BSI certification (e.g., ISO 9001)

Job description

Overview

European Operations Manager (Customer Service focus) – Electronics Manufacturer. Full-time position for a large electronics company with global presence. Occasional travel across Europe and responsibility for an Internal Auditor.

Responsibilities

• Produce customer services operation reports on a weekly basis for different business hubs.
• Present training to subsidiary personnel at all levels in audit and process principles.
• Manage internal and external auditing, performing operational audits of service centres investigating technical aspects and integrity processes.
• Assume overall responsibility of planning audits and ensuring their successful completion, including presentation to senior management.

Qualifications

• Understanding of process and quality management; ideally with a relevant BSI certification (e.g., ISO 9001).
• Several years of audit experience within a major industrial company.
• Experience presenting to senior management within the business.
• English language proficiency is required; additional European languages are a bonus.