European Logistics Specialist (Road Freight Forwarder)

GBA Logistics; Seaham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Holiday loyalty scheme

Learning & development support

Inclusive culture with employee ERGs

Company Health Care Scheme

Enhanced Maternity & Paternity Package

Sick Pay Scheme

Bike2Work Scheme

Job summary

GBA Logistics, Seaham, is seeking a European logistics specialist (Road Freight Forwarder) to manage end-to-end road freight operations across the UK and Europe. The role is based in Seaham and requires coordinating bookings, transport, and client relationships.

The ideal candidate has freight forwarding experience, strong attention to detail, and a passion for delivering excellent service. We offer a supportive culture, career development, and a comprehensive benefits package.

Qualifications

• Proven background in customer service or account management.
• Experience in European logistics and freight forwarding.
• Solid understanding of EU customs regulations and requirements.
• Strong interpersonal skills and ability to build lasting relationships.
• Excellent attention to detail and ability to work across multiple IT systems.

Responsibilities

• Provide logistical solutions via road for GBA customers, handling bookings through full life cycle.
• Upsell opportunities by understanding GBA core strengths.
• Support and maintain customer accounts, developing and retaining clients.
• Maintain professional communication with stakeholders.
• Develop and report on customer KPIs, forecasts and budgets.
• Arrange and participate in customer meetings.

Skills

Customer service

Account management

European logistics

Freight forwarding

EU customs regulations

Interpersonal skills

Attention to detail

IT systems

Tools

GBA systems

Job description

We're Hiring! European logistics specialist (Road Freight Forwarder) at GBA Logistics

Location: Seaham | Full-time (Monday - Friday 39 hours)

Salary: £27,000 - £29,000 DOE

Drive European Logistics Forward - One Load at a Time

Are you passionate about delivering excellence every step of the way, if so, we want you.

The Role

As a European logistics specialist (Road Freight Forwarder) at GBA Logistics, you'll be responsible for managing end-to-end road freight operations across the UK and Europe. Based in Seaham, you'll work closely with customers and partners to deliver efficient, reliable and tailored logistics solutions.

You'll handle job bookings, ensure smooth transport coordination, and build strong client relationships while identifying opportunities to add value. This role is ideal for someone with freight forwarding experience, strong attention to detail and a passion for delivering excellent service.

What We Offer

• Holiday loyalty scheme
• Learning & development support
• Inclusive culture with employee resource groups
• Company Health Care Scheme
• Enhanced Maternity & Paternity Package
• Sick Pay Scheme
• Bike2Work Scheme

Key Responsibilities For European Logistics Specialist (Road Freight Forwarder)

• To provide logistical solutions via road to GBA customers, ensuring that all job bookings are handled efficiently through use of the GBA systems and through their full life cycle.
• Understanding GBA core businesses and strengths, upselling at every possible opportunity.
• To support and maintain customer accounts, develop and retain existing and potential customers.
• Professional communication with all relevant stakeholders.
• Develop and report on customer account KPIs, forecasts and budgets.
• Arrange and participate in customer meetings.

About You

We're looking for someone who brings:

• Proven background in customer service or account management.
• Experience in European logistics and freight forwarding.
• Solid understanding of EU customs regulations and requirements.
• Strong interpersonal skills with the ability to build and maintain lasting relationships.
• Excellent attention to detail and confidence working across multiple IT systems.

Desirable

• Knowledge of transport operations within the following sectors:
• GDP/Pharmaceutical
• ADR
• High Security/TAPA
• Chemical
• Time-Critical
• Automotive

About Us

GBA Logistics is a trusted provider of end-to-end supply chain solutions, delivering reliable freight, warehousing, and distribution services across multiple industries and countries. Backed by smart technology and a skilled team, we prioritise speed, transparency, and customer satisfaction-every step of the way. We're committed to operational excellence, sustainability, and creating an inclusive workplace where people thrive.

We are an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.

Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via [e-mail]

Applications close on 06/11/2025

Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.