Contracts Manager

Gba Logistics; Warrington; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Holiday loyalty scheme

Learning & development support

Inclusive culture with employee groups

Flexibility: Remote options, working-

Company Health Care Scheme

Enhanced Maternity & Paternity Package

Sick Pay Scheme

Bike2Work Scheme

Job summary

GBA Logistics in Warrington is seeking a Contracts Manager to oversee delivery, performance and development of key transport contracts. This role combines hands-on management with strategic contract growth across customer contracts, operations teams and locations.

You will manage a 24/7 operation with a driver workforce and oversee service levels, safety and compliance, while reporting on KPIs. Strong relationship skills and a commercial mindset are essential.

Qualifications

• Extensive transport operations management experience in logistics/haulage.
• Proven experience leading large driver teams and shift supervisors.
• Strong knowledge of 24/7 operations, shift planning and resource management.
• Experience managing customer contracts, SLAs and KPIs.
• Commercial awareness to improve fleet utilization and cost efficiency.
• Solid knowledge of drivers' hours and tachographs and transport regulations.

Responsibilities

• Own day-to-day contract performance and ensure service levels are met.
• Monitor, report on and improve customer KPIs and performance gaps.
• Serve as the main operational contact for customers and attend service reviews.
• Identify opportunities to improve contract efficiency, service quality and commercial performance.
• Oversee 24/7 transport operations, ensuring driver, supervisor and vehicle coverage.
• Ensure compliance with legislation, procedures and customer requirements.
• Provide leadership and support to shift supervisors and teams.
• Set clear performance expectations and develop staff.

Skills

Transport management

Driver team leadership

24/7 operations

Customer relationships

Contract management

KPI reporting

Safety compliance

Problem solving

Job description

We're Hiring! Contracts Manager at GBA Logistics

Location: Warrington | Full-time

Salary: negotiable based on experience plus car allowance

Are you ready to take your career to the next level within an industry leader in logistics?

The Role

As our new Contracts Manager, you'll oversee the successful delivery, performance and development of key transport contracts within our business.

This is a hands‑on management role involving high-volume, 24/7 transport operations utilising Class 1 and Class 2 vehicles. The position carries responsibility for managing shift supervisors, overseeing a driver workforce of more than 100, maintaining customer relationships and ensuring operational standards are consistently achieved. The role offers a varied remit across customer contracts, operational teams and locations.

What We Offer

• Holiday loyalty scheme
• Learning & development support
• Inclusive culture with employee resource groups
• Flexibility: [Remote options, working hours]
• Company Health Care Scheme
• Enhanced Maternity & Paternity Package
• Sick Pay Scheme
• Bike2Work Scheme

Key Responsibilities of the Contracts Manager:

Take ownership of day-to-day contract performance, ensuring customer requirements and agreed service levels are consistently achieved.

Manage, monitor and report on customer KPIs, identifying performance shortfalls and implementing corrective actions.

Act as the main operational contact for customers, building strong relationships and attending regular service review meetings.

Identify opportunities to improve contract efficiency, service quality and commercial performance.

Oversee 24/7 transport operations, ensuring appropriate driver, supervisory and vehicle coverage, whilst supporting shift supervisors in their day-to-day coordination of transport activities.

Ensure all transport activities are conducted in accordance with relevant legislation, company procedures and customer requirements.

Promote a strong health and safety culture, covering driver safety, vehicle movements, loading activities and customer site procedures whilst ensuring operational teams understand and follow safe systems of work and relevant health and safety policies.

Provide strong leadership, direction and support to shift supervisors and operational teams.

Establish clear expectations around performance and support staff development.

About You

We're looking for someone who brings:

Extensive transport operations management experience within road haulage or logistics.

Proven experience managing large driver teams and operational supervisors and be able to demonstrate effective team building and motivation skills.

Strong knowledge of 24/7 transport operations, complex shift planning and resource management.

Excellent customer relationship management skills alongside experience managing customer contracts, service level agreements and performance KPIs.

Commercial awareness to improve fleet utilisation, driver productivity and cost efficiency.

Strong organisational skills, with the ability to prioritise, solve problems and contingency plan to minimise disruption.

Solid knowledge of drivers' hours, tachograph and Road Transport Working Time Regulations as well as operator licence compliance.

Experience supporting risk assessments, incident investigations, near‑miss reporting and corrective actions.

Flexibility to travel between operational locational and on working time to ensure regular contact with all team members.

Transport Manager CPC qualification desirable.

Experience supporting contract mobilisation, operational change or continuous improvement projects desirable.

About Us

GBA Logistics is a trusted provider of end-to-end supply chain solutions, delivering reliable freight, warehousing, and distribution services across multiple industries and countries. Backed by smart technology and a skilled team, we prioritise speed, transparency, and customer satisfaction-every step of the way. We're committed to operational excellence, sustainability, and creating an inclusive workplace where people thrive.

We are an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.

Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via [e-mail] Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.