European IT Services Director: Secure, Lean End-User Tech

nLighten HQ BV; Greater London; Presencial; GBP 120.000 - 160.000; Jornada completa

Descripción de la vacante

nLighten is seeking a Director of IT Services to own a lean, secure and consistent employee technology service across its European business. You will oversee service desk, devices, Microsoft 365, identity, access, licences and supplier management to ensure smooth business operations.

You will lead security controls, manage the IT Services budget and drive transitions of new technology into BAU support. This is a leadership role with hands-on oversight across multiple sites.

Formación

• 6+ years’ experience in IT service management, IT operations or end-user technology, including leadership.
• Strong Microsoft 365, Microsoft Azure and Active Directory experience, including devices, identity, access and permissions.
• Experience operating IT services across multiple sites and European countries.
• Good knowledge of incident, request, problem and change disciplines.
• Experience with asset lifecycle, licensing, procurement and supplier management.
• Proven enterprise IT cybersecurity experience, including endpoint security, access governance and audits.
• Strong user focus balanced with security, standardisation, control and cost.
• A collaborative leader who stays hands on with practical infrastructure and service issues.
• Fluent English; additional European languages are advantageous.

Responsabilidades

• Own day-to-day internal IT services across countries and locations, with clear standards and escalation routes.
• Lead service desk activity and use service data to improve user experience, reliability and efficiency.
• Own workplace technology, devices, assets, licences and lifecycle controls.
• Maintain consistent operational procedures, documentation and service performance measures.

Conocimientos

IT service management

Microsoft 365

Microsoft Azure

Active Directory

Security governance

Incident/change management

Budget & procurement

Leadership

English proficiency

Herramientas

Microsoft 365 Suite

Azure

Active Directory

Descripción del empleo

nLighten is seeking a Director of IT Services to own a lean, secure and consistent employee technology service across its European business. You will oversee service desk, devices, Microsoft 365, identity, access, licences and supplier management to ensure smooth business operations.

You will lead security controls, manage the IT Services budget and drive transitions of new technology into BAU support. This is a leadership role with hands-on oversight across multiple sites.