Director IT Services

nLighten; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

nLighten is seeking a Director of IT Services to own a lean, secure and consistent employee technology service across its European business.

You will lead service desk, devices, Microsoft 365, identity, access, licences and vendor relationships, ensuring security controls and effective transitions to BAU. The role requires leadership across multiple sites and countries, with a hybrid working model and travel across Europe.

Qualifications

• 6+ years’ experience in IT service management, IT operations or end-user technology, including leadership.

Responsibilities

• Own day-to-day internal IT services across countries and locations with clear standards and escalation routes.
• Lead service desk activity and use service data to improve user experience, reliability and efficiency.
• Own workplace technology, devices, assets, licences and lifecycle controls.
• Maintain consistent operational procedures, documentation and service performance measures.
• Own operational identity, access and permission controls, including joiner, mover and leaver processes.
• Set access standards across Microsoft 365 and employee technology services.
• Partner with Technology colleagues and security specialists to implement controls and respond to risks or incidents.
• Support endpoint protection, security awareness, audit and compliance requirements.
• Ensure IT Services requirements and operational readiness are built into Technology & Data initiatives.
• Own the IT Services budget, procurement, licences and supplier performance within agreed governance.
• Identify opportunities to consolidate suppliers and improve value for money.
• Lead and develop the IT Support Specialist capability and communicate service performance and risks clearly.

Skills

IT service management

Microsoft 365

Azure

Active Directory

incident / problem / change

licensing / procurement

cybersecurity / endpoint security

security governance / audits

leadership / collaboration

English fluency

Job description

Director of IT Services.

UK (LONDON OR MILTON KEYNES) · HYBRID · TRAVEL ACROSS EUROPE

Company Profile

nLighten is a leading European edge data centre platform operating across key markets throughout Europe. Founded in 2021, we are redefining digital infrastructure through our vision of being Close, Coupled and Connected, bringing sustainable, highly connected data centres closer to the businesses and communities we serve. As a fast-growing company, we are helping power the future of AI, cloud and digital innovation across Europe.

Learn more about us: www.nlighten.com

About the Role

We are looking for a Director of IT Services to own a lean, secure and consistent employee technology service across nLighten’s European business.

The role covers service desk, user support, devices, Microsoft 365, identity, access, licences and relevant suppliers. You will be the primary operational owner for end-user security and controls, manage the IT Services budget and ensure new technology transitions effectively into business-as-usual support.

IT Service & Employee Technology

• Own day-to-day internal IT services across countries and locations, with clear standards and escalation routes.
• Lead service desk activity and use service data to improve user experience, reliability and efficiency.
• Own workplace technology, devices, assets, licences and lifecycle controls.
• Maintain consistent operational procedures, documentation and service performance measures.

Identity, Access & Security

• Own operational identity, access and permission controls, including joiner, mover and leaver processes.
• Set access standards across Microsoft 365 and employee technology services.
• Partner with Technology colleagues and security specialists to implement controls and respond to risks or incidents.
• Support endpoint protection, security awareness, audit and compliance requirements.

Delivery, Commercial & Leadership

• Ensure IT Services requirements and operational readiness are built into Technology & Data initiatives.
• Own the IT Services budget, procurement, licences and supplier performance within agreed governance.
• Identify opportunities to consolidate suppliers and improve value for money.
• Lead and develop the IT Support Specialist capability and communicate service performance and risks clearly.

What We’re Looking For

• 6+ years’ experience in IT service management, IT operations or end-user technology, including leadership.
• Strong Microsoft 365, Microsoft Azure and Active Directory experience, including devices, identity, access and permissions.
• Experience operating IT services across multiple sites and European countries.
• Good knowledge of incident, request, problem and change disciplines.
• Experience with asset lifecycle, licensing, procurement and supplier management.
• Proven enterprise IT cybersecurity experience, including endpoint security, access governance and audits.
• Strong user focus balanced with security, standardisation, control and cost.
• A collaborative leader who stays hands on with practical infrastructure and service issues.
• Fluent English; additional European languages are advantageous.

Why Join Us?

• Join a fast-growing European data centre platform shaping the future of digital infrastructure.
• Work with experienced colleagues across multiple European markets in a collaborative, international environment.
• Take meaningful ownership and help nLighten scale with precision, accountability and continuous improvement.

Background Check & Screening

All selected candidates will undergo a background check to help ensure a safe workplace, protect company assets and comply with applicable regulations.

Diversity & Inclusion Statement

nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.