European Ecommerce Customer Service Advisor

PartsPlus; Daventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the e-commerce sector, PartsPlus, is looking for a European Ecommerce Customer Service Advisor based in Daventry. The ideal candidate will provide exceptional customer service across various platforms, supporting customers in multiple languages. This role is vital for maintaining the quality of service as PartsPlus continues to grow in the European market.

Qualifications

• Bi-lingual with fluency in German, Italian, Spanish, or French.
• Strong computer skills, including Microsoft Outlook and Excel.
• Experience in e-commerce platforms is desirable.

Responsibilities

• Deliver outstanding customer service primarily via email, live chat, and telephone.
• Resolve issues related to returns, exchanges, and discrepancies.
• Coordinate with external e-commerce partners and couriers.

Skills

Fluency in German

Fluency in Italian

Fluency in Spanish

Fluency in French

Attention to detail

Ability to multitask

Professional email manner

Communication skills

Tools

Microsoft Outlook

Microsoft Excel

Zendesk

eBay Seller Central

Amazon Seller Central

Job description

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European Ecommerce Customer Service Advisor, Daventry

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Client:

PartsPlus

Location:

Daventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d3e31f76fdb2

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Overview

We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family.

Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team.

Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team. Your primary role will be to deliver first-class Customer service to current, prospective and new Customers via all forms of online Customer engagement. You will enjoy working closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.

Key activities include

• Deliver outstanding Customer service by answering Customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German, Italian, Spanish and French online channels
• Resolving Customer queries received through our European ebay, Amazon and ecommerce web shop
• Resolving and processing of returns, exchanges, and discrepancies within a timely manner
• Communicate with couriers with outbound / lost / damaged in transit shipments
• Co-ordinate orders on internal/external systems
• Co-ordinate with external ecommerce partners

Skills required

• Be fluent in either German, Italian, Spanish and French
• Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
• Excellent attention to detail
• Ability to prioritise, multitask and react quickly to urgent enquiries
• Ability to communicate well with all internal departments
• Professional email and telephone manner
• Confidence to speak to a wide range of customers
• An interest or knowledge of vehicle car parts is desired
• Technical experience with e-commerce platforms (desired but not essential)