European Charter Operations Coordinator

Dachser Se; Antrim; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Free Car Parking

25 Days annual leave

Life Assurance

Employee Assistance Programme

Employee Discounts

Pension Plan

Health Perks

Internal Referral Fees

Long Service Awards

Job summary

DACHSER Belfast is seeking a Charter Operations Coordinator to manage European road freight movements from quotation through delivery and invoicing, ensuring excellent customer service and profitability.

You will build relationships with subcontractors, negotiate rates, plan export trailer departures to UK and European destinations, and collaborate with UK and European branches to maintain smooth operations.

Qualifications

• Strong knowledge and understanding of European road freight operations.
• Experience in transport planning, freight forwarding, chartering or logistics operations.
• Strong commercial awareness with ability to negotiate competitive transport rates.
• Excellent communication and relationship-building skills.
• Ability to manage multiple shipments and priorities in a fast-paced operational environment.

Responsibilities

• Manage the full charter shipment process from quotation and booking through to delivery and invoicing.
• Source cost-effective transport solutions while maintaining service quality and profitability.
• Negotiate competitive rates with subcontractors and carriers.
• Monitor shipments, provide customer updates, and resolve operational issues.
• Build and maintain strong relationships with subcontractors, hauliers, and transport providers.
• Plan and coordinate export trailer departures to UK, Irish, and European destinations.
• Maximise trailer utilisation and ensure efficient use of available capacity.
• Work closely with UK and European branches to ensure smooth operations.
• Maintain accurate shipment records, operational data, and reporting.
• Investigate delays and service failures, implementing corrective actions where required.
• Produce reports to monitor operational performance and profitability.
• Support spot quotations for network shipments.
• Assist with customer queries, shipment tracking, and issue resolution.
• Deliver excellent customer service through professional and proactive communication.
• Identify opportunities to improve operational efficiency and performance.

Skills

European road freight

Transport planning

Commercial awareness

Communication skills

Multitasking

Organisational skills

Data analysis

Problem solving

Customer focus

Stakeholder management

IT & data mgmt

Job description

DACHSER Belfast is seeking a Charter Operations Coordinator to manage European road freight movements from quotation through delivery and invoicing, ensuring excellent customer service and profitability.

You will build relationships with subcontractors, negotiate rates, plan export trailer departures to UK and European destinations, and collaborate with UK and European branches to maintain smooth operations.