EUC Technician

Devonshire; Hellaby; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Paragon is seeking an experienced EUC Engineer to join our IT team. You will ensure employees have a smooth, secure experience with devices, applications, and desktops whether in the office or working remotely or on the factory floor.

You will manage Windows 10/11, Microsoft 365 apps, Intune, AD and Azure AD; deploy updates, troubleshoot issues, and help improve user experience across sites. A strong focus on security and end-user productivity is essential.

Qualifications

• 1+ years of experience in a similar EUC/Desktop Support/IT Infrastructure role.
• Strong hands-on knowledge of Microsoft 365, Windows OS, and end-user device management.
• Experience with EPC, Intune (Endpoint Manager), and Active Directory.
• Solid troubleshooting skills with a customer-first mindset.
• Familiarity with PowerShell scripting for automation is a plus.
• Knowledge of VPN software SecurEnvoy, and Citrix is desirable.
• Knowledge of Apple Mac devices (Configuring and setting up) is a must.

Responsibilities

• Provide expert-level support for desktops, laptops, mobile devices, Macs, and printers.
• Configure and manage Windows 10/11 devices, software deployments.
• Support Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Manage and maintain tools like EPC, Intune, Active Directory, and Azure AD.
• Package, test, and deploy software and updates.
• Troubleshoot hardware, software, and connectivity issues.
• Ensure endpoint security through patching, antivirus, and encryption.
• Work with other IT teams to implement changes and improve user experience.
• Document systems, processes, and provide user support when needed.
• Possibility to travel to other sites, if and when required.
• JML - Joiner, Mover, Leaver - procedures for onboarding new employees, managing internal transitions, and offboarding departing personnel

Skills

Microsoft 365

Windows OS

End-user device management

PowerShell scripting

Networking fundamentals

Tools

Intune

Active Directory

Azure AD

EPC

Jira

ServiceNow

Job description

Are you passionate about technology and delivering outstanding IT support? We’re looking for an experienced EUC Engineer to join our dynamic IT team her at Paragon. In this role, you'll be responsible for ensuring our employees have a smooth and secure experience with their devices, applications, and desktops — whether they're in the office or working remotely or factory floor

As our EUC Engineer, you’ll play a key part in maintaining and improving our desktop infrastructure, helping users stay productive while making technology seamless.

What You'll Do

• Provide expert-level support for desktops, laptops, mobile devices, Macs, dumb terminals and printers
• Configure and manage Windows 10/11 devices, software deployments,
• Support Microsoft 365 applications, including Outlook, Teams, and OneDrive
• Manage and maintain tools like EPC, Intune, Active Directory, and Azure AD
• Package, test, and deploy software and updates
• Troubleshoot hardware, software, and connectivity issues
• Ensure endpoint security through patching, antivirus, and encryption
• Work with other IT teams to implement changes and improve user experience
• Document systems, processes, and provide user support when needed
• Possibility to travel to other sites, if and when required.
• JML - Joiner, Mover, Leaver - procedures for onboarding new employees, managing internal transitions, and offboarding departing personnel

What We're Looking For

• 1 + years of experience in a similar EUC/Desktop Support/IT Infrastructure role
• Strong hands-on knowledge of Microsoft 365, Windows OS, and end-user device management
• Experience with EPC, Intune (Endpoint Manager), and Active Directory
• Solid troubleshooting skills with a customer-first mindset
• Familiarity with PowerShell scripting for automation is a plus
• Knowledge of VPN software SecurEnvoy, and Citrix is desirable
• Knowledge of Apple Mac devices (Configuring and setting up ) is a must.
• Strong communication and teamwork skills
• Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi
• Exposure to ServiceNow, Jira or similar ITSM platforms

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.

We recognise how challenging the current job market can be, and Paragon Talent Solutions are committed to providing the best possible candidate experience throughout the recruitment process.

If you require any reasonable adjustments or additional support during the application process, please let us know and we will be happy to assist