EUC Manager

MARS Recruitment; Abingdon; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Life Assurance

Income Protection

Pension contributions

27 days holiday

Profit share scheme

Social events calendar

Job summary

MARS Recruitment has partnered with a global consultancy to recruit a permanent EUC IT Manager to lead the EUC team and act as the SME, delivering on projects and service desk escalations. The role spans multi-territory device and identity estates, including two existing Intune environments, with potential for expansion as the business grows.

You will manage the team and drive improvements across the IT estate.

Qualifications

• Experience leading EUC teams and IT management.
• Experience with enterprise-level device and identity estates.
• Proven track record in multi-territory IT deployments.
• Line management and staff development experience.

Responsibilities

• Lead the EUC team and act as SME for EUC initiatives.
• Deliver project work and manage escalations from the Service Desk.
• Evolve EUC capabilities across a global, multi-territory environment.
• Mentor and develop EUC staff and foster talent.

Skills

Communication skills

Analytical thinking

People management

Project management

Tools

Intune

MD-102

MS-102

ACSP

ACIP

ITIL 4 Foundation

Prince2 Practitioner

Job description

MARS has partnered a global consultancy to recruit a permanent EUC IT Manager to join a talented IT function. This strategic delivery partners work, spans both private and public enterprises on a global basis, delivering real impactful change, improvements and transformation for their clients. With an amazing company culture and values, this business really puts its staff at the forefront of what they do.

The EUC Manager will be responsible for leading the EUC team, acting as a subject matter expert, delivering on project work, and managing escalations from the Service Desk Team. As this business expands into a global group model, with operations in Australia, North America, and further territories, the EUC function must evolve to support a more complex, multi-territory device and identity estate. The EUC Manager is the sole people manager within the function. You carry direct line management responsibility for all EUC team members and full accountability for their performance, development, and wellbeing.

This is truly an exciting time to join this business as they look to make more global acquisitions, this EUC Team will play an integral part of integrating this businesses into their IT estate. You already have two Intune environments to manage, but with this growth their could potentially be furthers to that.

About you:

You will be a high-calibre individual with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the company culture. You will have previous experience in a similar EUC Manager or IT Management role and can demonstrate a passion for supporting customers through technology.

The successful candidate will have already achieved some of the below and be willing to work toward the remainder:

• ITIL 4 Foundation
• Prince2 Practitioner or equivalent project management qualification
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
• Microsoft Certified: Microsoft 365 Administrator Expert (MS-102)
• Apple Certified Support Professional (ACSP)
• Apple Certified IT Professional (ACIP)

The successful candidate will have already achieved experience in some of the below and be working toward the rest:

• Change Management — experienced in enterprise-level change management.
• Problem Management — experienced in enterprise-level problem management.
• Project Management — experience managing of projects, including directly managing those leading projects and mentoring juniors.
• Mobile Device Management — experience in device management of both Apple and Android devices via a Microsoft Intune environment.
• Experience managing relationships with third-party suppliers.
• Experience of line management and leading a successful team.
• Experience in creating and supporting highly skilled IT support capabilities.
• People Development — experienced in supporting the training and development of others.

• Our client is offering a highly competitive salary and generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays).
• They also operate a profit share scheme so that our people share in the success of the business.
• The profit share bonus is based on company performance and typically paid out in March and September.

• Joining this impressive business also brings many social benefits.
• They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.