EU/Intl Campaign Orchestration Director (Remote)

Jazz Pharmaceuticals

Greater London

Hybrid

GBP 90,000 - 150,000

Full time

14 days+

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Job summary

Jazz Pharmaceuticals in the United Kingdom seeks an Associate Director, Campaign Orchestration (EU/International) to translate customer strategies into personalized, cross-channel engagement across milestones in the care journey.

You will partner with brands, medical affairs, analytics, and enterprise CX to deliver cohesive campaigns, shape media strategies, and drive activation and performance. Travel 20-30% is required and remote work options may apply.

Qualifications

Bachelor's degree in business, healthcare, technology, or related field.
8+ years of experience in omnichannel campaign orchestration within a pharmaceutical organization outside of the US.
Advanced degree (MBA or relevant graduate degree) preferred.
Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.

Responsibilities

Apply deep understanding of customer needs, behaviors, care pathways, sites of care, and dynamics to inform orchestration decisions.
Shape execution of cross‑functional engagement strategies by influencing orchestration principles, resolving tradeoffs, and ensuring brand and audience strategies are executed cohesively.
Orchestrate coordinated, omnichannel campaigns that translate brand and market strategies into integrated engagement plans aligned to customer journeys.
Apply next best action frameworks and orchestration logic to sequence and prioritize customer touchpoints across channels using campaign and media analytics to improve relevance, continuity, and outcomes.
Own delivery of audience orchestration needs, translating strategy into sequenced cross-channel engagement.
Define and oversee media strategies (branded, non-branded, and unbranded) including channel mix, audience targeting, and campaign planning aligned to omnichannel and brand priorities.
Drive media activation and performance; partner with Customer Analytics & Insights and Customer Orchestration teams to track and improve performance.
Leverage global capabilities, standards, and tools to enable scalable and consistent campaign execution and reduce duplication.
Use performance, engagement, and audience experience insights to continuously refine sequencing, identify risks, and improve effectiveness.
Track and manage key performance indicators, escalating risks and issues as appropriate to support business outcomes.
Provide structured feedback to strengthen enterprise CX and customer orchestration standards.
Partner closely with brands, medical, analytics, field engagement, and enterprise CX teams to align audience priorities, manage interdependencies, and enable consistent delivery.
Partner closely with business leads across franchises and functions to bring engagement strategies to life.
Share insights, risks, and learnings with CX peers and leadership to drive alignment and continuous improvement in customer engagement approaches.
Partner with US campaign teams to assess and adapt core capabilities, ensuring they meet the unique needs and regulatory landscapes of EU and international countries