ETRM Customer Success Manager – £50-65k Basic (London)

Bramwith Consulting; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading ETRM software house in Central London is seeking an ETRM Customer Success Manager. This role involves ensuring client satisfaction and solving problems while fostering relationships with existing clients. The ideal candidate will have 2-5 years of experience in an E/CTRM role, with strong energy or commodity trading knowledge. The position offers a salary between £50,000 and £65,000 plus bonuses and benefits, with a hybrid work model of 2-3 days in the office.

Benefits

Bonus

Flexi-working

Qualifications

• 2-5 years experience in an E/CTRM BA or support role.
• Strong energy or commodity trading experience required.
• Desire to move into a Customer Success Manager role.

Responsibilities

• Ensure client satisfaction and solve problems.
• Liaise with internal teams as needed.

Skills

Client relationship management

Communication skills

Problem-solving

Job description

ETRM Customer Success Manager - £50-65k Basic

Small but rapidly growing Energy Trading & Risk Management (ETRM) software house seeks an ETRM Customer Success Manager to join them in a hybrid Central London office (2-3 days per week) and flexi-working (2-3 days per week) permanent role.

As the ETRM Customer Success Manager, you'll be working in a highly client‑facing, relationship‑focused role working with existing clients, ensuring their satisfaction and helping solve problems, including liaising with internal teams where needed. It is essential that you have fantastic communication skills and are able to manage clients.

Qualifications

• 2‑5 years experience in an E/CTRM BA or support role, or in a Commodity Trading Trade Support Analyst role.
• Strong energy or commodity trading experience from a rival software house, services consultancy or energy trading house.
• Desire to move into a Customer Success Manager role.

Salary: £50,000‑£65,000 basic + bonus + benefits.

Job Reference: BBBH28703_1765894332 • Location: London • Type: Permanent

For more information, please e‑mail Ben at [e-mail]