Estimating Administrator

Mitie Group plc.; Northampton; On-site; GBP 26,000 - 32,000; Full time

Job summary

Mitie Group plc in Northampton is seeking a proactive admin assistant to support the estimating team. You will manage daily emails, assist in producing quotations for fire and security systems, and coordinate with engineers, surveyors and the small works department to ensure timely, accurate quotes.

This role requires strong attention to detail, commercial acumen, and excellent communication to resolve client queries and keep SLAs on track.

Qualifications

• High level of attention to detail and accuracy.
• Commercial acumen with client focus.
• Excellent verbal and written communication skills.
• Ability to complete tasks within clear deadlines.
• Strong organizational skills with the ability to coordinate multiple priorities and meet tight deadlines.
• Adaptable and flexible while working in a high-pressure environment.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Manage daily emails, respond to queries from internal and external clients and escalated issues as needed.
• Raising and assigning sales enquiries for the team and surveyors
• Liaise with engineers, surveyors and the small works department to ensure accurate and efficient quotation production.
• Convert sales enquiries to jobs upon client order approval.
• Liaising with internal teams to ensure quotes being carried out correctly.
• Perform any other ad-hoc administrative tasks as requested, including assisting other teams/departments as required.
• Proactive team member with the ability to work independently and collaboratively.

Skills

Attention to detail

Commercial acumen

Verbal & written comms

Deadline driven

Organizational skills

MS Office proficiency

Adaptable

Thrives under pressure

Tools

CASH 4 WINDOWS

Coupa

Maximo

Job description

Overall, Purpose of the Role

The successful candidate will be responsible for assisting the estimating team in producing and providing clients with quotations for fire and security systems, including CCTV, intruder alarms, access control, and fire alarm systems, all within the agreed Service Level Agreements (SLAs).

This role requires effective liaison with engineers, surveyors, and other stakeholders to ensure quotations are raised and actioned correctly and efficiently. Additionally, the candidate will manage daily emails, address queries, escalated issues when necessary, and handle various ad hoc tasks.

Key Accountabilities

• Manage daily emails, respond to queries from internal and external clients and escalated issues as needed.

• Raising and assigning sales enquiries for the team and surveyors

• Liaise with engineers, surveyors, and the small works department to ensure accurate and efficient quotation production.

• Convert sales enquiries to jobs upon client order approval.

• Liaising with internal teams to ensure quotes being carried out correctly.

• Perform any other ad-hoc administrative tasks as requested, including assisting other teams/departments as required.

• Proactive team member with the ability to work independently and collaboratively.

• Self-motivated and confident in working with different teams and internal/external client.

Person Specification:

Essential

• High level of attention to detail and accuracy.

• Commercial acumen

• Excellent verbal and written communication skills.

• Ability to complete tasks within clear deadlines.

• Strong organizational skills with the ability to coordinate multiple priorities and meet tight deadlines.

• Adaptable and flexible while working in a high-pressure environment.

• Proficient in Microsoft Office (Outlook, Excel, Word).

Desirable

• Experience with systems such as CASH 4 WINDOWS, Coupa, and Maximo.

Key Contacts and working relationships.

• Small works co-ordination team
• Project Managers
• Dedicated client support teams
• Quotes teams
• Surveyors and engineers