Estates Technical Support Officer

North Norfolk District Council; Cromer; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

25 days leave + bank holidays

LGPS pension

Free onsite parking

Employee assistance program

Discounts portal

Job summary

North Norfolk District Council is seeking an Estates Technical Support Officer to join the Property Services team. You will provide technical and administrative support across property-related functions, respond to enquiries, manage lease information, and maintain records using Concerto and GIS systems.

The role offers hybrid working, opportunities to gain hands-on experience with a diverse council portfolio, and the chance to contribute to asset management and performance reporting.

Qualifications

• Experience of administration and customer service.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organisational skills and the ability to manage competing priorities.
• Experience using Microsoft Office applications.
• Excellent attention to detail and a methodical approach to record keeping and data management.
• The ability to work independently, solve problems and use your initiative.
• A full driving licence and access to transport for site visits.

Responsibilities

• Acting as the first point of contact for land and property-related enquiries from residents, businesses, leaseholders and internal colleagues.
• Managing the Estates inbox and ensuring enquiries are handled efficiently and professionally.
• Supporting the administration of beach huts, chalets, leases and licences.
• Arranging property viewings and carrying out site inspections.
• Maintaining accurate records within the Council's property management system, Concerto, and associated GIS mapping systems.
• Assisting with valuations, property transactions, procurement activities and performance reporting.
• Supporting projects, audits, asset valuations and Freedom of Information requests.

Skills

Administration

Customer service

Microsoft Office

Communication

Organisation

Initiative

Driving licence

Tools

Concerto

GIS mapping

Job description

About The Role

Are you organised, customer-focused and interested in property and asset management?

We are looking for an enthusiastic and proactive Estates Technical Support Officer to join our Property Services team. This is an excellent opportunity to develop a career in estates and asset management while supporting the effective management of a diverse Council property portfolio.

As a key member of the team, you will provide technical and administrative support across a wide range of property-related functions. From responding to customer enquiries and managing lease information to maintaining property records and supporting commercial opportunities, no two days will be the same.

What you'll be doing

• Acting as the first point of contact for land and property-related enquiries from residents, businesses, leaseholders and internal colleagues.
• Managing the Estates inbox and ensuring enquiries are handled efficiently and professionally.
• Supporting the administration of beach huts, chalets, leases and licences.
• Arranging property viewings and carrying out site inspections.
• Maintaining accurate records within the Council's property management system, Concerto, and associated GIS mapping systems.
• Assisting with valuations, property transactions, procurement activities and performance reporting.
• Supporting projects, audits, asset valuations and Freedom of Information requests.

Knowledge of land and property matters, property law, mapping systems or interpreting plans would be advantageous but is not essential.

Why Join Us?

This is a fantastic opportunity to gain hands on experience across a varied property portfolio while working with a small professional team. You'll play an important role in delivering excellent customer service, improving processes and helping to maximise the value of the Council's assets.

About You

• Experience of administration and customer service.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organisational skills and the ability to manage competing priorities.
• Experience using Microsoft Office applications.
• Excellent attention to detail and a methodical approach to record keeping and data management.
• The ability to work independently, solve problems and use your initiative.
• A full driving licence and access to transport for site visits.

Application Information

Applications for part time hours will be considered.

Closing Date: 11.59pm on 4th October 2026

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applicants.

Interviews: 19th October 2026

Get in Touch

Email: [e-mail]

About Us

North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live.

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.

Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.

We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.

Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:

• employee assistance program
• discounts portal
• salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).

You will also enjoy:

• a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
• 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
• access to an excellent local government pension scheme based on your local authority career average earnings

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.