Estates Manager - Soft Services

NCG; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible Working

Student Discount

Cycle to Work

Employee Assistance Programme

Job summary

Newcastle College & Newcastle Sixth Form College is seeking an experienced Estates Manager to lead soft services across our campuses. Reporting to the Lead Estates Manager, you will oversee cleaning, waste management, portering, logistics and IFM contracts to keep our sites safe, welcoming and compliant.

You will drive continuous improvement, manage key external contracts, and work closely with senior stakeholders to deliver high-quality facilities management that supports teaching and student

Qualifications

• Proven experience in facilities/estates management with oversight of soft services.
• Strong contract management and supplier relationship skills.
• Ability to drive continuous improvement and KPI/SLA compliance.

Responsibilities

• Oversee cleaning, waste management, portering, logistics and IFM contracts.
• Lead change initiatives and optimise service delivery across campuses.
• Work with stakeholders to ensure regulatory compliance and safety.

Job description

Newcastle College & Newcastle Sixth Form College

We are looking for an experienced and driven

Estates Manager - Soft Services

to join our Estates Team and play a pivotal role in delivering outstanding facilities management services across Newcastle College and Newcastle Sixth Form College. Reporting to the Lead Estates Manager, you will lead the delivery of high-quality soft services and manage key facilities management contracts, ensuring our campuses remain safe, compliant, welcoming and fit for purpose.

About the Role

This is an exciting opportunity for a strategic and operational facilities management professional with experience of leading change, managing large-scale service contracts, and driving continuous improvement.

You will be responsible for overseeing a broad range of soft services including cleaning, waste management, portering, logistics and the management of Integrated Facilities Management (IFM) contracts. Working closely with senior stakeholders, external partners and the wider Estates Team, you will ensure services are delivered efficiently, effectively and in line with agreed KPIs, SLAs and statutory requirements.

Safeguarding

NCG is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS) check with a check of the children's barred list, where applicable.

Why work with us?

At NCG, we're more than a group of colleges - we're a community of educators and professionals working together to make a difference. We're proud to be rated

'Good' by Ofsted, reflecting our commitment to high-quality teaching, learner support, and continuous improvement. We invest in our people, our facilities, and our communities - and we're proud to offer a supportive, inclusive environment where you can thrive.

Employee Benefits

NCG is a great place to work, with a whole host of benefits such as:

• Flexible Working
• Student Discount
• Cycle to Work
• Employee Assistance Programme

For more information, please see our website -

NCG Values

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website -