Property Service Helpdesk Administrator

HC-One Ltd.; Tees Valley; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Learning and development

25 days annual leave

GP online access

Staff discounts

Employee assistance programme

Job summary

HC-One Ltd. is seeking a Property Helpdesk Administrator to manage the Property Services function and support Homes and colleagues across the HC-One network.

You will input, monitor, and query maintenance requests, resolving disputes and chases while coordinating with external contractors to ensure swift action and high standards.

This role is based in the Tees Valley region and offers a comprehensive benefits package to support wellbeing and career development.

Qualifications

• Experience in a busy multi-disciplined office environment.
• Proficient in word processing, spreadsheets and email.
• Excellent communication and professional telephone/email correspondence.

Responsibilities

• Input, monitor and query maintenance jobs requests.
• Manage queries/chases and resolve disputes related to raised jobs.
• Coordinate with external contractors to ensure swift action and high standards.

Skills

Word processing

Spreadsheets

Email

Communication

Organisation

Tools

Word

Excel

Outlook

Job description

About the role

The Property Helpdesk Administrator will help manage and deliver all aspects of the Property Services function to maintain HC-One standards as the first choice care home company.

They will support our Homes and colleagues, particularly those new or developing, and will be a main point of contact for Homes, HC-One colleagues and external Contractors in relation to Property requests.

Inputting, Monitoring and Querying all maintenance jobs requests, the Property Helpdesk Administrator will manage and resolve any queries/disputes/chases in relation to raised jobs and arrange for all maintenance issues to be dealt with swiftly and to the company high standards.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
• Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

About You

With previous experience in a busy multi-disciplined office environment, you will have sound working knowledge of word processing packages, including spreadsheets and email.

You will have excellent communication skills, have an assertive and confident manner when dealing with daily issues and have experience of dealing with and responding to correspondence and telephone enquiries in an efficient and professional manner.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.