Estates & Facilities Business Manager

NHS; London; On-site; GBP 44,000 - 54,000; Full time

Job summary

A leading NHS trust is seeking an enthusiastic Estates & Facilities Business Manager to support senior management and oversee a team of administrators. The role involves managing administrative processes, producing reports, and ensuring efficient service delivery in a dynamic healthcare environment.

Qualifications

• Educated to Degree level or equivalent experience.
• Experience in a customer-facing environment.
• Previous managerial experience in a large organisation.

Responsibilities

• Provide an efficient administrative service to a multidisciplinary team.
• Manage the team of administrators, providing day-to-day supervision.
• Produce performance and operational reports.

Skills

Problem Solving

Customer Service

IT Systems Knowledge

Education

Degree level education or equivalent experience

Tools

CAFM systems

Financial software systems

Job description

Go back University College London Hospitals NHS Foundation Trust

Estates & Facilities Business Manager

The closing date is 03 June 2025

The Estates and Facilities Directorate (EFD) is seeking an enthusiastic and experienced EFD Business Manager to support the senior management, work closely with team members, and line manage the administrative staff.

This role is ideal for an organized individual who enjoys working within a multidisciplinary team.

The candidate should possess advanced IT skills, experience with CAFM, procurement, financial systems, and knowledge of AI applications to streamline administrative processes.

Main duties of the job

• Provide efficient administrative support to a multidisciplinary team, managing processes and supervising the administrative staff.
• Produce reports on EFD performance, operations, and dashboards.
• Ensure proper procedures for raising POs and receipting invoices are followed and records maintained.
• Monitor targets, identify potential delays, and escalate issues as needed.
• Lead specialized administrative tasks within the directorate, as approved by the Heads of Services.
• Manage the administrative team, providing supervision, delegating tasks, and supporting their work.

About us

The EFD manages a broad range of responsibilities including security, fire safety, cleaning, mail services, and maintaining a safe environment for patients, staff, and visitors. We oversee Facilities Management contracts and service providers.

Our main areas include:

• Estates maintenance: working with service providers and PFI partners on maintenance, capital investment, and project delivery.
• Facilities and hotel management: overseeing cleaning, portering, catering, and other soft services.
• Fire safety and security: including training, evacuation, and security advice.
• Environmental sustainability: managing energy, waste, and resource use to minimize environmental impact.

Job responsibilities

For full details, refer to the attached Job Description. Join the NHS trust recognized as the best in England to work for, according to staff surveys.

UCLH offers flexible working options. To learn more, visit: Flexible working.

Discover why UCLH is a great place to work: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Degree-level education or equivalent experience.
• Knowledge of administrative procedures, gained through training and experience at postgraduate diploma level or equivalent.
• Understanding of confidentiality and the Data Protection Act.

Experience

• Experience in a non-routine environment, with problem-solving skills.
• Customer-facing experience, resolving queries, and ensuring excellent service.
• Previous NHS or healthcare setting experience.
• Management experience in a large, complex organization, preferably within the NHS.
• Experience with CAFM systems and administrative support.

Additional Experience

• Procurement and financial systems experience, including data extraction and performance tracking.

Personal and People Development

• Ability to supervise and support a team, delegate tasks, and manage workload.

Specific Requirements

• Flexible approach to varied workloads and working with people at different levels.

Disclosure and Barring Service Check

This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

University College London Hospitals NHS Foundation Trust

Salary: £44,806 to £53,134 per annum, inclusive of HCAS.